Tech Lead

• Provides technical direction for the design, development, and systems integration from definition phase through implementation.
• Applies significant knowledge of industry trends and developments to improve solution/service delivery for internal and external stakeholders.
• Reviews proposals for technology systems.
• Easily recognizes system deficiencies and implements effective solutions.
• Ensure the timely completion and approvals of project deliverables

• Creates and enables technical plans and revises as appropriate to meet changing needs and requirements.
• Keeps team members well informed of status and serves as liaison between both vendors and project portfolios.
• Owns technology oversight and is responsible for managing technical risks throughout various projects.
• Identifies project risks and plans mitigation action with the PM at project level
• Manages technical resources within budget and project schedules.
• Consistently delivers high-quality service to all stakeholders.

• Understands complex technology concepts and effectively employs different solutions as are appropriate to the engagement.
• Possesses demonstrated work experience with multiple vendors and technology portfolios.
• Possesses significant knowledge of client/server and internet systems architectures.
• Understands networking concepts in a WAN environment.

• Assists in managing interaction and expectations regarding technology delivery results.
• Communicates effectively with vendors and internal stakeholders to identify needs and evaluate alternative technical solutions.
• Continually seeks opportunities to increase business excellence and deepen vendor relationships.
• Builds a knowledge base of each vendor’s business, systems and abilities.

• Facilitates team and vendor meetings effectively.
• Holds regular status meetings.
• Delivers engaging, informative, well organised presentations.
• Resolves and/or escalates issues in a timely fashion.
• Understands how to communicate difficult/sensitive information tactfully.

• Challenges others to develop as leaders while serving as a role model.
• Inspires co-workers to attain goals and pursue excellence.
• Identifies opportunities for improvement and makes constructive suggestions for change.
• Manages the process of innovative change effectively.
• Remains on the forefront of emerging industry practices.
• Lead will be the interface between the development team and the project management.

• Facilitates effective team interaction.
• Acknowledges and appreciates each team member's contributions.
• Effectively utilizes each team member to his/her fullest potential.
• Keeps track of lessons learned and shares those lessons with team members.

• Bachelor’s degree in computer science, MIS, Engineering, or similar field; or equivalent work experience.
• 8-10 years of Technology Lead/Project Management experience.
• Experience building out/standing up environments from an infrastructure perspective for delivery
• Experience working as a strategic liaison/technology consultant between portfolios and business units
• Ability to manage vendor relationships and hold vendors accountable for specified results
• Ability to manage multiple projects simultaneously
• 5+ years’ experience in a SDLC environment
• Ability to influence and build relationships and demonstrate team leadership in all interactions.

• Exceptional written and verbal communication skills. Communicates effectively with stakeholders to identify needs and propose alternative solutions.
• Technical and functional knowledge of the Customer Billing Systems CSS (Customer/1) or Meter-to-Cash/Revenue Cycle Management
• Knowledge and experience with Mainframe, COBOL, DB2, UNIX, Oracle Fusion, C++, Foundation Case Product (FCP).
• Familiarity with Agile development is a plus, although training is available

Last updated on Oct 18, 2023