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Team Lead, Customer Care Operations

access-bank · 30+ days ago
Negotiable
Full-time
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  • Coordinate the activities of the Customer Service Officers and ensure adherence to the bank’s policies and procedures
  • Authorize transactions within limit and ascertain completeness of required documentation
  • Facilitate speedy problem resolution to customer complaints.
  • Review customer account opening documents for completeness and recommend for  approval by Unit Head.
  • Ensure efficient service delivery on customer account management activities.
  • Maintain safe custody of cheque books, customers’ files and signature cards
  • Provide other units/branches with customer related information
  • Management of the issuance of customers monthly account statements
  • Ensure effective / efficient implementation of bank-wide policies with respect to branch customer services
  • Ensure optimal resource allocation to enable the unit meet its objectives.
  • Perform any other duties as assigned/ deemed necessary.

Requirements

  • A good first degree in any discipline.
  • Knowledge on Banking Law/Regulation
  • Minimum of 2 years experience in banking, customer services and operations.

Last updated on Aug 14, 2024

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