Job Description Role: Field Service Technician
Location : Clark, NJ
JOB Description:
Responsibilities:
Support and facilitate user onboarding and MDM for NA R&I users
Facilitate onboarding, transfer, departure, and AD updates as needed
Supports LOA and legal hold accounts exception in AD with ITG
Support OA PASS-related issues (ID completeness, duplicate IDs, data cleansing)
Monitor SNOW L3 and SWAT queues and facilitate the ticket assignment
Facilitate SNOW request/incident escalation and resolution with the IT team from France, Service Desk, Client Services, and OA PASS team on AD, OA PASS, and R&I applications
Facilitate distribution list and security group member updates for the NA R&I users
Facilitate shared drive access (US & France R&I, and Corp)
Coordinates R&I applications access managed via MDM or w/o MDM
Facilitate managing inactive users and PC accounts
Support and escalation of local applications incidents: FIZZ, Kardex PPG, Empower, Bartender
Manage lab notebook ordering, notebook check-in and check-out, and off-site storage and retrieval
Support SWAT with provisioning of instrument and instrument software and updating the SNOW assets
Provide support for any IT-related activities and issues when necessary
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Last updated on Nov 3, 2023