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Customer Service Agent - Bilingual (Italian & German)

humachjamaicalimited · 16 days ago
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Humach Jamaica celebrated it's one year anniversary! Due to company growth, we are now hiring additional call center agents to work on specialized projects in customer service and sales. We are located at the University of the West Indies, Mona Campus in Kingston. 

About Us:

Humach is a fast-growing company based in the United States and is an industry pioneer in the contact center and digital agent /AI industry, focusing on customer service, sales, and other support. For over 34 years, the leadership at Humach has continued to revolutionize the CX industry into where we are today. We combine the best of human and digital agents for the benefit of the end customer.

Humans + Machines
That's Humach

Here is what you will enjoy working with us:

  • Health insurance
  • Competitive base pay
  • Sales incentives
  • $500 Lunch allowance
  • Growth – Promotion from within
  • Reward and recognition
  • Transportation to and from work for selected shifts
  • Free proximity parking
  • Project specific incentives

Ideal Candidate:

A dependable, ambitious, and positive person who is a natural at answering questions with clarity and providing detailed information to customers. You love talking to people, while providing exceptional customer service and sales support. We are looking for determined, enthusiastic agents, who strive for success in customer service environments, while enhancing our customer's experience!

Responsibilities:

  • Assist customers with general questions and creating sales opportunities.
  • Provide customers with information about additional services to improve their overall experience.
  • Respond to customer inquiries promptly and provide timely resolutions.
  • Evaluate customer concerns by listening, gathering information, and analyzing the situation.
  • Resolve customer problems by referring to program information, knowledge, and experience.
  • Assess when customer concerns require escalation and provide transfers to the appropriate parties.
  • Ability to handle and navigate different forms of customer contact including chat, email, and voice.
  • Maintain extensive and continuing knowledge of information related to client needs.
  • Achieve all program productivity and quality goals.
  • Arrive at work on time and adhere to attendance expectations.

Skills and Requirements:

  • Bilingual - must be able to speak Italian and/or German fluently. English required.
  • Minimum of three (3) CXC/GCE subjects, including English Language OR HEART Level-II Certificate in Customer Service.
  • City and Guilds Mathematics and English accepted.
  • At least 6 months BPO/Call Center Experience OR at least 6 months Sales/Customer Service experience.
  • Excellent telephone etiquette and ability to speak confidently and persuasively with customers.
  • Typing skills of 25WPM
  • Proven english written communication skills including accurate spelling, proper grammar, and ability to express complex situations in writing. 
  • Moderate computer and keyboarding skills.

We need dedicated team members to continue helping our company to deliver effortless customer service and sales support. Get the experience you have always wanted – join Humach Jamaica Limited!

 

Last updated on May 27, 2024

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