About Trusting Social
We are an AI Fintech company specialized in assessing credit profiles of consumers in emerging markets combining pioneering AI with large alternative data sources. In 2020 we reached our ambitious milestone of credit profiling 1 billion consumers spanning 4 countries - Vietnam, Indonesia, India & the Philippines - and building a platform for the wider industry and the financial services industry, in particular, to provide the "un & under" served access to credit. At the core of this initiative has been our strict and unwavering adherence to the norms of consumer data privacy and consumer data rights.
But we're not satisfied as we embark on the next leg of our journey to deliver 100 million credit lines to consumers in the markets where we operate. Although this goal is ambitious, we truly believe that by harnessing the power of AI & Big Data we can deliver financial access at an unprecedented scale.
As a firm, we're audacious problem-solvers motivated by our impact on society. We deeply espouse the values of ownership - of our actions and initiatives, integrity in all we do, and agility in execution.
We place great importance on doing what is right, what is best, and what is innovative. If you are smart, driven, and want to make a difference in the world with the most advance and fascinating technology, come join our team. We can satisfy your desire to explore new territory and give you the runway to really make an impact.
Role introduction
This is an exciting and demanding role to implement and scale-up our new credit cards business in the Philippines by partnering with progressive local banks on one side and leading consumer platforms on the other side.
You would lead the development of our Android and Apple mobile apps allowing users to apply for credit cards, activate instant virtual cards and be used as the primary card servicing portal. You will implement AI powered conversational interfaces in all aspects of the apps in close collaboration with our data science, UI/UX and engineering teams.
This role offers a chance to help young people without traditional access to credit cards to access credit instantly, when and where they need it and to start building their formal financial lives.
What you will do
Technical Product Strategy
- Define and implement the technical product strategy for our AGI-powered, credit card-centric mobile application
- Ensuring alignment with overall business objectives
Product Development
- Identify customer pain points relevant to our vision, mission and business objectives
- Lead development of new product offerings and features, their prioritization and specifications, focusing predominantly on credit card features and conversational AI interfaces
- Collaborate with our engineering teams to translate product requirements into technical specifications
AI Deployment & Performance
- Design transformational user experiences leveraging conversational AI
- Oversee the deployment and performance of Conversational AI components on our app
- Monitor performance and ensure smooth and effective user interactions leading to tangible improvements in our key business metrics
App Store Deployment & Rating Management
- Own the overall app's deployment on the Google Play Store and Apple App Store
- Manage update deployment cycles and their scopes including staggered deployments to identify possible bugs
- Implement strategy to drive and collect positive user ratings on app stores achieving ratings in the top 10% of apps in comparable categories
- Continuously monitor app performance metrics and user reviews on both platforms, making necessary enhancements
App Usage & Customer Satisfaction Monitoring
- Work closely with our Analytics team to design reports monitoring app usage
- Implement and measure customer satisfaction metrics like NPS, evaluate results and suggest improvements
- Monitor emerging issues and perform deep dive analysis to identify new insights and propose improvements
Quality Assurance
- Oversee the quality assurance process, ensuring the app's performance, security and reliability
- Establish monitoring processes to detect and resolve in a timely manner app downtimes or issues with specific features
Team Coordination
- Facilitate seamless communication and collaboration among different teams both internal such as the other product managers, UI/UX design or customer research as well as external such as with stakeholders in our partner banks
Regulatory Compliance
- Ensure the mobile apps and their features adhere to regulatory requirements of all relevant state and central regulatory authorities as well as app store policies
What you need to have:
- Proven track record in product management, with a focus on mobile apps, consumer finance, credit cards and payments
- Strong technical background with a deep understanding of mobile apps, API integrations, credit card processing technologies and banking regulations (last two preferred)
- Exceptional ability to work collaboratively with cross-functional teams, ensuring technical requirements are understood and met
- Keen insight into fintech industry trends, with the ability to evaluate and adopt emerging technologies including Gen AI
- Proficient in data analysis, with the ability to use database queries to inform product strategy and development
Must have:
- 4+ Years of relevant experience managing consumer facing mobile apps, their development, deployment on app stores, usage monitoring, functionalities design and prioritization, rating management etc
- Experience with leading development mobile apps from a product or engineering role
- Flexibility to travel to Vietnam HCMC occasionally to spend time on site with our local Engineering team
What you will get:
- Work and learn from one of the best and brightest technology teams in the Philippines
- Be part of a winning team with exponential growth regionally, experience recruiting world-class talents
- Work directly with top-level managers and learn from an international group of experts
- Comprehensive optional health insurance package for family
Additional Info
Learn more about us here:
https://www.youtube.com/watch?v=inAEDGvOcL8&t=29s
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Last updated on Oct 9, 2024