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Customer Service Specialist (Social Media)

binance · 29 days ago
Negotiable
Full-time
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Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.


Responsibilities

  • Monitor customer complaints on social media channels and reach out to provide assistance in a professional and timely manner via different communication tools. 
  • Identify and evaluate customers’ needs to deliver satisfaction via public media channels without disclosing any sensitive or private information.
  • Provide accurate, valid and comprehensive information, and follow up with customers to ensure their issues are resolved.
  • Coordinate with relevant departments to quickly resolve technical issues.
  • Gather user’s feedback and suggestions and share with relevant business units/departments.
  • Handle any other ad hoc tasks assigned by supervisor.
  • Provide detailed report of case analysis and data analysis.

Requirements

  • Minimum of 1+ years’ experience in customer service, preferably in finance industry or e-commerce.
  • Excellent listening, speaking, reading, writing skills, excellent verbal and written communication skills in Thai & English.
  • Ability to work under pressure in a fast-paced environment, understand how social media channel works. 
  • Proficient user of office systems, both customer service specific and windows package.
  • Confident, articulate, multi-tasking, hardworking and passionate.
  • Ability to exceed customer expectations.
Working at Binance
• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire

Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.

Apply today to be a part of the Web3 revolution!

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Last updated on Mar 14, 2024

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