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Bilingual Player Engagement Agent (Japanese)

keywords-intl1 · 30+ days ago

Pasig, Philippines

Negotiable

Full-time

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Duties and responsibilities

Successful candidates must be fluent in Japanese
Good English communication skills, both spoken and written
Deliver timely, accurate and respectful answers to customers’ questions and issues
Utilize the internal ticketing system to log all requests and activities
Take ownership of Player Support incidents and work to successfully resolve them
Escalate issues as needed
Other duties assigned

Requirements

Excellent written communication
Preferably with customer service experience in a BPO setting
Ability to quickly learn customer service based tools and techniques
Gaming background is a plus
Amenable to work on shifting schedules
Fresh Graduates are welcome to apply
JLPT certification is an advantage

Benefits

Language Premium

Non-taxable allowances
HMO and Life Insurance
Paid Time Offs
Annual Wellness Subsidy

•

Last updated on Aug 27, 2024

About the company

K

keywords-intl1

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