Front Office Receptionist (Onsite - Duxbury, Massachusetts)

Nice to meet you, we’re Vesta Healthcare

Vesta Primary Care “VPC” is one of Vesta Healthcare's divisions and specializes in primary care. We focus on older adults with long-term home care needs. Our practice serves patients in need of chronic care management, often home-bound, who benefit from a primary care provider who makes house calls. In Massachusetts, we operate as both home-based primary care and host an in-person medical office in Duxbury. We help these individuals live happier, healthier lives by partnering with their aides and caregivers, as a key part of the care team. We use a combination of in-person and virtual care to provide primary care to our patients. 

We seek team members who are passionate about caring for older adults and collaborating with their caregivers to provide a team-based approach to care. Our team members are patient-centered optimists who always focus on doing what’s best for patients and their caregivers. Our team goes the extra mile to ensure tasks related to patient care are complete, timely and thorough. We see ourselves as being here to improve the quality of life for caregivers and care recipients, allowing them to focus on the important things, like time with one another.

The Clinical Assistant Role:

The Clinical Assistant is a critical teammate, focused on serving patients in-person at our medical office in Duxbury and providing customer service to the larger VPC practice. The VPC Duxbury Clinical Assistant will work in our Duxbury clinic 5 days a week. They will facilitate critical patient-related tasks, ensuring that patients and families have both the services and information they need to support chronic care needs. 

A Clinical Assistant will be a patient-centered individual who enjoys assisting the clinical team in coordinating patient care. They enjoy performing outreach and speaking with older adults and their caregivers. The ideal Clinical Assistant is detail oriented driven to complete tasks with quality and completeness, and enjoys the feeling of completing their task list. This individual prioritizes providing high quality, timely care and sees this as their purpose. 

The ideal teammate would be able to:

• Cover front office functions, such as answering phones, checking patients in and out of appointments, and conducting other administrative tasks such as sorting and sending faxes.
• Serves the front desk with a smile and has strong customer service orientation.
• Conducts back office support such as scheduling appointments, making confirmation phone calls and other activities as needed.
• As part of the appointment check-out process, schedules follow-up appointments for patients and distributes the After Visit Summary.
• Performs precise data entry within the electronic medical record, as appropriate for scope of practice; ensure data quality and accuracy.
• Maintains up to date medical records, ensuring communication is documented and flows through the electronic medical record.
• Provides practice support including: contacting members, caregivers, and care team members as directed, works closely with the clinical team to improve the health and care of our members.
• Other administrative support as needed, which may include coordinating mailings.

Would you describe yourself as someone who has:

• The ability to commute Monday - Friday to and from Vesta Healthcare’s clinic located in Duxbury, MA (required)
• The ability to work Monday - Friday, 8:00 am to 5:00 pm pm EST (required)
• Fluency in English and Spanish, Mandarin, or Cantonese (writing, reading and speaking) (preferred)
• A minimum of 2 years of experience working in a healthcare setting (required)
• Knowledge and understanding of medical terminology (required)
• Knowledge and understanding of chronic care management processes  (preferred)
• A customer service mindset for both internal and external customers (required)
• Medical Assistant and/or Medical Scribe Certification (preferred) 
• A strong proficiency in computer software navigation; data entry and data hygiene
• A fundamental knowledge of Google Docs, Sheets, Slides or similar 
• A demonstrated ability to work effectively as a member of an interdisciplinary team, displaying good judgment and decision-making skills
• Up to date on appropriate vaccinations 
• Ability to perform additional duties as assigned or requested

In addition to amazing teammates, we also offer:

• Health, dental, and vision insurance with a choice of many different plans/costs partially subsidized by us
• Paid vacation
• Paid Sick/personal days
• ~12 paid holidays
• One time reimbursement to set up your home office
• Monthly reimbursement for internet or other home office expenses
• Monthly gym reimbursement to be used for gyms, online classes, etc
• Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
• Voluntary benefits such as Pet, Home and Auto, Legal Insurance plus more
• Pre-tax Flex Spending/Dependent Care/Transit accounts
• 401k plus match

Pay rate is $20.00 hourly. (The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level).

If yes, then we look forward to speaking to you!

Vesta Healthcare is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. Vesta Healthcare is an Equal Opportunity/Affirmative Action Employer. Candidates are selected without regard to race, color, religion, sex, national origin, disability, marital status, or sexual orientation, in accordance with federal and state law.

At Vesta Healthcare, we are constantly searching for the most dynamic and best talent to join our team with a mission of empowering caregivers in the home!
If you are ever contacted by e-mail from any domain other than https://vestahealthcare.com, please do not respond, as there is a likelihood it could be a scam as it is not a legitimate Vesta Healthcare email.  You might see things from a similar domain address, but with a slight misspelling, for example.  We have no responsibility for any communication that does not come from the https://vestahealthcare.com domain, and we strongly advise that you not provide information or respond if not from the legitimate Vesta Healthcare domain. If you have any concerns that outreach might not be legitimate, please reach out to hr@vestahealthcare.com for confirmation.  

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Last updated on Aug 2, 2024