Browse
Employers / Recruiters

Family Resource Coordinator

dnwest · 30+ days ago
$41k+
Estimation
Full-time
Continue
By pressing the button above, you agree to our Terms and Privacy Policy, and agree to receive email job alerts. You can unsubscribe anytime.
Donor Network West’s mission is to save and heal lives through organ and tissue donation for transplantation and research.
 
At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service.

POSITION SUMMARY
 
The Family Resource Coordinator I (FRC) works with donor hospital personnel, physicians, and the DNWest team to facilitate a donation discussion and the organ and tissue authorization process. The primary responsibility is to initiate the donation discussion and request for organ and tissue donation or notify the Notifying Party (NP) of donor designation. The FRC I also immediately responds to donor referrals to assess family needs as requested by the hospital, family, and or resource/transplant coordinator. This role must utilize consistent communication and empathy for both the donor family and potential transplant recipients. The individual must be compassionate, conscientious, and ethical, and must possess strong interpersonal skills which will allow her/him to deal effectively with conflict resolution, donor families in grief/crisis, individuals or groups and a variety of medical professionals. This position requires strong conflict management skills as well as written and verbal communication skill; and an ability to work productively both independently, and as a team participant with accountability to all other team members for meeting agreed upon objectives.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

  • Works with DNWest’s staff and hospital staff to ensure that the authorizing party is identified per Uniform Anatomical Gift Act (UAGA)guidelines.
  • Initiates the donation discussion and authorization process for potential organ and tissue donor families prior to, during, and after death declaration. Provides families with the detailed information required to give legal informed authorization for anatomical donation.
  • Responds on site independently and/or in conjunction with assigned staff to all appropriate hospital referrals within designated time outlined per policy and procedure. Initiates frequent huddles with hospital and DNWest’s staff to ensure that the Authorizing Party/Notifying Party is presented the opportunity for donation or donor designation notification in the most appropriate time frame and manner. Accesses donor registries to determine prior authorization for donation.
  • Communicates with the attending physician and other members of the healthcare team to establish rapport and ensure a collaborative planned approach for the donation discussion and authorization process. Will communicate directly with donor families, hospital personnel, physicians, and DNWest’s staff.
  • Obtains authorization for donation per UAGA and verifies appropriate medical and legal documentation necessary for organ recovery consistent with DNWest policy and procedure.
  • Completes the Uniform Donor Risk Assessment Interview (UDRAI) with appropriate historian per DNWest’s policy and procedure and obtains follow-up information if required.
  • Visually assesses donors, interpret charts, document information, and communicate findings.
  • Collaborates with hospital and medical staff to provide potential donor families with accurate and timely information regarding the patient’s current clinical course.
  • Maintains communication with hospital staff and attending physician regarding the potential donor family’s understanding of the prognosis and acts as a family advocate to the health care team as necessary.
  • Provides education and relevant materials to hospital staff on the authorization and family process as well as the benefits of organ and tissue donation and services provided by DNWest to grieving families.
  • Provides excellent customer service to internal and external partners.
  • Collaborates with hospital staff to provide bereavement support as applicable.
  • Collaborates with hospital staff to obtain administrative authorization when appropriate.
  • Provides education to hospital staff regarding authorization, family care process, and donation process.
  • Responsibilities may be affected by increased donor activity. Performs other duties as assigned.

Family Resource Coordinator I

  • Must completing onboarding process and be a FRC I for a minimum of 12 months before applying for advancement.
  • Builds positive, professional relationships with all DNWest’s teams while maintaining and promoting the DNWest’s culture.
  • Represents organ and tissue donation equally.
  • Possesses strong interpersonal skills with an ability to work effectively with all stakeholders, particularly with medical professionals, and donor families.
  • Manages highly stressful situations in a calm and professional manner by using sufficient judgment and discretion at all times.
  • Ability to productively work independently and as a team participant. Accountable to the team and works with the team to meet DNWest’s strategic goals.
  • Presents feedback effectively, maintaining positive relationships, and utilizing customer service skills.
  • Maintains personal/professional balance; works toward resiliency.
  • Maintains authorization rate within acceptable best practice expectations.

Onsite Presence

  • Secures and maintains positive hospital leadership, physician, nurse and ancillary care staff relationships.
  • Able to share action plans with DNWest and hospital teams.
  • Maintains a supportive onsite presence as appropriate.
  • Provides conflict resolution.
  • Utilizes critical thinking skills in the moment to achieve the desired end result

Assessment and Planning

  • Visually assesses donors, interpret charts, document information and communicates findings.
  • Communicates and collaborates with the attending physician and other members of the healthcare team to establish rapport, provide education on the benefits of donation, and ensure a collaborative planned approach for the donation discussion and authorization process.
  • Maintains communication with hospital staff and attending physician regarding the potential donor family’s understanding of the prognosis and acts as a family advocate to the health care team as necessary.

Donation Discussion and Family Support

  • Facilitates the donation discussion and authorization process using the Dual Advocacy Fundamentals for potential organ and tissue donor families prior to, during and after death declaration.
  • Provides donation discussion core elements, effectively advocates for donation, and accurately completes authorization documentation.
  • Utilizes the Dual Advocacy fundamentals.
  • Accesses all pertinent donor registries and assesses for a Document of Gift.
  • Able to complete all required documentation and authorization forms.
  • Effectively guides and documents the Donor Risk Assessment Interview.
  • Assists with the bereavement support, answers questions, and provide care to both donor and non-donor families as applicable.
  • Completes calls during the donation process (daily update call, post OR call) when the onsite Clinical Coordinator requests assistance or when appropriate. 

QUALIFICATIONS

  • Possess knowledge of medical and legal principles of authorization, donor   evaluation,      and management.
  • Has ability to communicate and present information effectively and concisely within a team environment. Has ability to work productively both independently, and as a team participant with accountability to all other team members.
  • Proactive team player who must uphold the core values of the organization which include passion, integrity, and teamwork.
  • Has strong conflict management skills as well as excellent written, and verbal communications kills.
  • Multi-lingual skills are beneficial. The most common languages spoken are Spanish, Mandarin, Cantonese, and Vietnamese.
  • Compassionate, conscientious, and ethical, and must possess strong interpersonal skills which will allow her/him to deal effectively with conflict resolution, donor families in crisis, individuals or groups, and a variety of medical professionals.
  • Able to work productively both independently, and as a team participant with accountability to all other team members for meeting agreed upon objectives.
  • Maintain strong organizational skills that will allow him/her to assess changing environments establish appropriate priorities, handle highly stressful situations in a calm, mature manner, using sufficient judgment and discretion at all times.
  • This individual must also provide accurate assessments of job performance and recommend changes in policies, procedures, strategies and action plans.
  • Thrives in a fast-paced dynamic environment and adjusts to new priorities as required.

EDUCATION AND EXPERIENCE

  • A degree in biological sciences or social sciences or an equivalent     degree/diploma/certification as a Counselor or allied health field or one year equivalent Organ Procurement Organization (OPO)experience.
  • At least 2 years’ of experience in working with families, counseling, bereavement, and/or crisis intervention preferred.
Provided compensation data is subject to change based on location and work status. Salary data provided by third party sites do not accurately reflect our pay structure.

Last updated on Dec 19, 2019

See more

About the company

More jobs at dnwest

Analyzing

Reno, Nevada

 · 

30+ days ago

California

 · 

30+ days ago

More jobs like this

Analyzing

Erie, Pennsylvania

 · 

30+ days ago

Victim Witness Advocate$13.40+ / hour
BC
Blairco Heating & Air Conditioning ·  HVAC and plumbing services

Altoona, Pennsylvania

 · 

30+ days ago

Behavioral Health Care Coordinator$46k+
B
b6jdnwcpcemgg8el3r9winlpunj8hc038b1vkhowrzxn9gitznreodi38t7rirkp

Peoria, Illinois

 · 

30+ days ago

Youth Residential Tech$36k+
avjdnwvktc8z3bx6l3wwkvfirw921o01dc13686pl8p2ms6rppml7fy62a3w25ra

Montgomery, New Jersey

 · 

30+ days ago

Terre Haute, Indiana

 · 

30+ days ago

Remote

 · 

30+ days ago

Heartshare Human Services$41k+
3
3pjdnwhnx9emmbtbtquolxbs33ip2s01d6nqd9eb3gi1xzyi269zjsp3ytg0yme1

New York

 · 

30+ days ago

Health Resource Consultant, DCOE (712818)$37k+
R
rsjdnwc9jel4i3xyjsm3m8vnhrmayk037bphn44zg3i1bl3dcjtqhqlclsisinpr

Maryland Heights, Missouri

 · 

30+ days ago

Patient Support Specialist - NJ$36k+
7
7fjdnw91pq69jlvngz1gp518iugamw00c66623tmx447r7e3lkr3gqqpqjhpy8mo

Fairfield, New Jersey

 · 

30+ days ago

Care Navigator, SCO$40k+
F
fvjdnwvwi7yecmymd9si3it1ointo80348emvd7mgqh749rpbe3n811jnfkeb228

Boston, Massachusetts

 · 

30+ days ago

Developed by Blake and Linh in the US and Vietnam.
We're interested in hearing what you like and don't like! Live chat with our founder or join our Discord
Changelog
🚀 LaunchpadNov 27
Create a site and sell services based on your resume.
🔥 Job search dashboardNov 13
Revamped job search UI with a sortable grid, live filtering, bookmarks, and application tracking.
🫡 Cover letter instructionsSep 27
New Studio settings give you control over AI output.
✨ Cover Letter StudioAug 9
Automatically generate cover letters for any job.
🎯 Suggested filtersAug 6
Copilot suggests additional filters above the results.
⚡️ Quick applicationsAug 2
Apply to jobs using info from your resume. Initial coverage of ~200k jobs in Spain, Germany, Austria, Switzerland, France, and the Netherlands.
🧠 Job AnalysisJul 12
Have Copilot read job descriptions and extract out key info you want to know. Click "Analyze All" to try it out. Click on the Copilot's gear icon to customize the prompt.
© 2024 RemoteAmbitionAffiliate · Privacy · Terms · Sitemap · Status