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Energy Efficiency Outreach Representative (bi-lingual)

resource-innovations · 30+ days ago
$75k+
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Full-time
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Resource Innovations is seeking an Energy Efficiency Outreach Representative (bi-lingual) to join our growing team in the Pacific Northwest. In this position with Resource Innovations, you will work with utility clients and external partners to implement utility-sponsored energy efficiency programs in the Pacific Northwest. The successful candidate will reside in Yakima or Walla Walla, Washington. If you share our passion for excellent service and enjoy collaborating with people, Resource Innovations Outreach is the place for you.

The ideal candidate possesses the right mix of leadership, sales skills, technical ability, program expertise, and interpersonal skills to succeed in this position. In this role, you will provide support for an existing outreach team supporting energy efficiency programs for residential customers to promote the program, engage trade allies, drive participation, and maximize energy savings to achieve program goals. In addition to providing guidance and support to the outreach team, this role will look for opportunities to balance workload and identify underrepresented areas or customer segments.   Same day travel and overnight travel are anticipated for in person meetings and engagements with clients and partners.  

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Duties and Responsibilities:

  • Provide non-English speaking and Tribal outreach to customers and trade allies to improve capacity for vendors who can do business with customers in Spanish.  
  • Perform direct customer outreach in the targeted communities, potential joint sales call with Spanish language materials, to increase customer satisfaction and customer perception of Pacific Power among the Hispanic community.  
  • Provide support to the outreach team through effective communication of vision and active engagement while comparing progress towards goals and taking appropriate action to improve when necessary.  
  • Execute the outreach plan and establishes key performance indicators (KPIs) addressing outreach, project generation, and completed project targets.
  • Provide education and technical assistance to HVAC, retail and other trade allies and encourages participation in utility energy efficiency incentive programs.   
  • Communicate key objectives, strategies, and priorities to a variety of stakeholders and contributors (program management, software, outreach, data analysis, customer service, and partner teams).  
  • Develop, manage, and foster partnerships and relationships with local organizations, associations, subcontractors, community groups, and other industry affiliates/stakeholders that serve our key client populations.   
  • Provide excellent customer service to clients, end-use utility customers, vendors, delivery team members, and industry partners.  
  • Other duties as assigned.

Requirements

  • Associate degree or 3 years energy efficiency or sustainability industry experience.
  • Minimum of 3 years of work experience with energy-efficiency, utility consulting or a related field required.  
  • Excellent project management, organizational, planning, budgeting, and people-management skills.  
  • Excellent written and oral communication and interpersonal skills.  
  • Detail oriented with the ability to multi-task and self-direct your work.  
  • Ability to work in a fast-paced environment, managing multiple projects and collaborating with cross-functional teams under tight deadlines.  
  • Proficient skills with Microsoft Office Suite and CRM tools.   
  • Strong customer relationship, networking and sales skills.  
  • A strong understanding of energy efficiency programs and/or utility/skilled trade industry.  
  • Excellent writing, interpersonal, presentation, and analytical skills. 
  • Bi-lingual (English/Spanish) is required for this position.

Experience in the following areas is a plus:  

  • Strategic planning.  
  • Customized solutions vs. one-size-fits all products.  
  • Software product integration into service offerings.  

Benefits

Resource Innovations offers competitive salaries based on candidate's qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus and an overall comprehensive benefits package.

About Resource Innovations

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

The compensation range for this exempt position is $65,000 - $75,000. The stated range is based on a good faith estimate of the compensation range for the duties, responsibilities and skills / experience required for the position. Starting pay will be dependent on experience and internal equity. This provided range may exceed this range for well-qualified candidates, especially with industry experience.

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.

Last updated on Feb 9, 2024

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