Every single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Trusted by thousands of clients around the world, our connected healthcare operations platform combines software and trusted services to empower organizations with critical data insights across risk, safety, compliance, provider lifecycle and workforce management. Our user-centric approach provides a holistic, real-time view of healthcare operations, connecting disparate information across the enterprise – thus giving organizational leadership the contextualized data they need to make better informed decisions.
RLDatix is truly global, with over 2,000 employees across the UK, Europe, Middle East, Australia, Canada, and the United States. Our strategy is fueled by organic and inorganic growth that brings together the brightest minds and the latest technology – including AI - to deliver marketing leading solutions for our clients. We are looking for people to join our team who are passionate about making a positive change in healthcare. Join us as we work towards our vision of safer, better healthcare for all.
What You Will Do:
This role will be responsible for management and oversight of RM professional services for the GP, Commercial, and Medicaid teams as well the Customer Success team.
Key Responsibilities
• Oversee RM professional services for GP, Commercial and Medicaid teams
• Oversee RM Customer Success Team
• Develop and maintain procedures for execution of services, ensuring efficiency and quality
• Partner with leadership on the Customer Team to ensure consistency in procedures and services
• Assess and develop efficiencies in services, leveraging automation and tech where possible
• Maintain ultimate responsibility for timely and accurate delivery of all reports, filings, payments, etc.
• Establish project management standards and leverage existing tools to track performance and progress
• Develop and maintain strong relationships with customers; serve as escalation point for internal and customer-facing issues
• Support product sales and demo efforts as necessary
• Development of team culture and relationships; establish plans for individual professional growth and retention
Experience/Knowledge/Competencies You Will Need:
• A Bachelor's degree, or equivalent experience.
• A minimum of 8 years of experience working in or with life sciences companies in at least one of the following areas: commercial compliance, sales/commercial operations, or aggregate spend/transparency reporting. Alternatively, candidates may have significant technical or customer support experience to qualify.
• Experience leading, coaching, and developing high performing teams
• Excellent communication skills, including the ability to provide written and verbal communications that are clear, concise and professional, the ability to lead virtual meetings with customers where you provide updates on projects and answer questions, and the ability to learn and understand new ideas through reading and listening.
• Critical thinking skills, including attention to detail, the ability to analyze information, ask thoughtful and relevant questions, research and apply regulatory information to answer questions and provide guidance, and the ability to analyze problems to suggest and implement solutions.
• Organizational Skills, including the ability to independently manage time, keep track of and meet deadlines, prioritize tasks, and lead projects to completion.
• Adaptability, including the ability to navigate unexpected challenges and take on new responsibilities
• Priority will be given to candidates with one or more of the following:
o Knowledge of the relevant U.S. laws and codes and best practices related to product pricing, rebates, chargebacks and other product revenue-related issues
o Experience in business/customer facing role and customer support.
RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.
RLDatix offers a competitive compensation package and comprehensive benefits package including health, dental, vision, life, disability coverage, a generous retirement savings plan, paid time off, and paid holidays. RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.
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Last updated on Oct 22, 2024