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Responsibilities:

Understand and analyze Clients existing issue management system (in-house tool)

Develop and implement a similar or better issue management process on Jira

Provide consultation and guidance to the Client team on best practices for using Jira for issue management

Customize Jira to meet the specific needs of Clients unit

Train and support the Client team on the use of Jira for issue management

Continuously monitor and improve the issue management process in Jira to ensure optimal performance

Skillset Required:

Proven experience as a Jira SME or in a similar role

Strong understanding of issue management processes and best practices

Experience with Jira customization and administration

Excellent communication and training skills

Ability to work independently and under tight deadlines

Experience working with cross-functional teams

Familiarity with scaled agile framework (SAFe) is a plus

Familiarity with the software development lifecycle (SDLC) and Agile methodologies is a plus

Last updated on Feb 2, 2023

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