Partner Operations Advisor

THE CARWOW GROUP

Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That’s why we are building the go-to destination for car-changing. Designed to reach drivers everywhere with our trail-blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer.

What started as a simple reviews site, is now one of the largest online car-changing destinations in Europe - over 10m customers have used Carwow to help them buy and sell cars since its inception. Last year we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. 

In 2024 we went big and acquired Autovia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350million.

WHY JOIN US?

Shortlisted in the prestigious Culture 100 list of the top Growth companies to work for by Hyer; we also recently raised $52m in funding led by global venture capital firm an early backer of LinkedIn and Shopify, Bessemer Venture Partners, to accelerate our growth plans! 

As pioneers, we’re always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it’s our responsibility to see possibility – building new experiences, launching new titles and listening to drivers.

Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do!).

Our team of 500 employees across the UK, Germany, Spain and Portugal are revolutionising car-changing and we are fast expanding our mission across every single brand and country we operate in, so jump in!

THE ROLE

The Partner Operations Advisor plays an integral role in our Commercial organisation. Your role will involve seeking out opportunities to help improve the efficiency of our current teams and their processes through automation and more advanced tracking. You will be part of some key exciting projects for Carwow that are highly cross-functional giving you the opportunity to see all corners of the business.

WHAT YOU'LL DO
- Lead efforts to automate reporting processes and compile data for partner-facing collateral. 

- Develop and implement metrics to measure the effectiveness of partner operations and propose enhancements.

- Resolve complex partner enquiries via phone and email, including new user setup, usability questions, discount issues, and administrative tasks. Ensure timely resolution of all queries within targeted SLAs using Salesforce. Maintain comprehensive and accurate Salesforce data to support efficient workflow.

- Oversee the teams effort with acquisition of fresh stock from dealerships and manage manual stocklists, bespoke, and automated feeds. Map cars and ensure optimal stock ratios by maintaining high-quality stock data. Develop strategies to improve stock management processes and data quality.

- Lead the management of the carwow site’s merchandising, including colour mapping, new model launches, and quality assurance, to provide a superior consumer experience.

- Maintain and troubleshoot Leasing feeds in collaboration with Account Managers to ensure seamless operations.

- Drive and manage go-to-market proposals for Sale events, product updates, new propositions, and OEM communications for both internal teams and partners. Lead cross-functional teams to ensure the successful execution of go-to-market strategies.

Requirements

• Action orientated; spots an opportunity and implements a plan of action
• Highly organised and can spin multiple plates 
• Excellent written and verbal communication skills
• Brilliant stakeholder management
• Strong excel/google sheets skills
• Experience with Salesforce would be a bonus

Benefits

WHAT’S IN IT FOR YOU

• Hybrid working 
• Competitive salary to fund that dream holiday to Bali
• Matched pension contributions for a peaceful retirement
• Share options - when we thrive, so do you!
• Vitality Private Healthcare, for peace of mind, plus eyecare vouchers
• Life Assurance for (even more) peace of mind
• Monthly coaching sessions with Spill - our mental wellbeing partner
• Enhanced holiday package, plus Bank Holidays 
• 28 days annual leave
• 1 day for your wedding
• 1 day off when you move house - because moving is hard enough without work!
• For your third year anniversary, get 30 days of annual leave per year
• For your tenth year anniversary, get 35 days of annual leave per year 
• Option to buy 3 extra days of holiday per year  
• Work from abroad for a month
• Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
• Bubble childcare support and discounted nanny fees for little ones
• The latest tech (Macbook or Surface) to power your gif-sending talents
• Up to £500/€550 home office allowance for that massage chair you’ve been talking about
• Generous learning and development budget to help you master your craft
• Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for
• Refer a friend, get paid. Repeat for infinite money

Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.

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Last updated on Jul 15, 2024