Commercial Operations & Insights Lead

Overview:

We are seeking a meticulous and analytical Commercial Operations Specialist to join our dynamic sales team. The Commercial Operations Specialist will play a crucial role in optimising our sales processes, enhancing efficiency, and driving revenue growth. The ideal candidate will possess a blend of analytical prowess, strategic thinking, and strong communication skills to collaborate effectively across various departments. If you are passionate about leveraging data to drive actionable insights and support sales performance, we invite you to apply and be part of our team.

 

Key Responsibilities:

Sales Performance Analysis: 

• Analyse sales data, including pipeline, conversion rates, and sales forecasts, to identify trends, opportunities, and areas for improvement. Provide regular reporting and insights to sales management to drive strategic decision-making.
• Develop interactive dashboards using BI tools (e.g.,Analytics Studio, Tableau, Power BI) that provide real-time visibility into key performance metrics, enabling commercial teams to make data-driven decisions and optimise their strategies.

Process Optimisation & Sales Tarcking: 

• Evaluate existing sales processes and identify opportunities for streamlining and efficiency improvement. Collaborate with cross-functional teams to implement process enhancements and ensure alignment with organisational goals.
• Ensure complete tracking of all sales related to their territory and support other markets where required ensuring best practices are followed through supporting Commercial Operations Manager & Dept Head.

 

Sales Forecasting and Planning: 

• Support sales forecasting activities by providing accurate and timely data analysis. Assist in developing sales forecasts, setting quotas, and establishing performance metrics to drive accountability and optimise resource allocation.
• CRM Management: Manage and maintain the integrity of the Customer Relationship Management (CRM) system. Ensure accurate data entry, regular updates, and provide training and support to sales team members on CRM best practices.
• Sales Enablement: Work closely with sales and marketing teams to develop sales collateral, tools, and training materials. 
• Provide insights and recommendations to enhance sales effectiveness and support the execution of sales strategies.

Data Management and Governance:

• Ensure data accuracy, consistency, and compliance. Monitor data quality and integrity, and implement corrective actions as needed.

Ad-Hoc Analysis and Projects: 

• Conduct ad-hoc analysis and support special projects as assigned by sales leadership. Collaborate with cross-functional teams to address business challenges and drive initiatives to fruition.

 

Qualifications:

Bachelor's degree in Business Administration, Finance, Economics, or related field.

2+ Years Proven experience in sales/revenue operations, business analysis, or related field with tech or consultancy background a plus.

Proficiency in data analysis and visualisation tools (e.g., Looker Studio, CRMA, Excel,Google Sheets,  Tableau, Salesforce).

Strong analytical skills with the ability to interpret complex data sets and derive actionable insights.

Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.

Detail-oriented with a focus on accuracy and data integrity.

Ability to thrive in a fast-paced environment and manage multiple priorities effectively.

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Last updated on Aug 8, 2024