Job Description: Client Services Manager, Inside Sales
Position Overview:
This position will lead the sales integration of newly acquired groups, drive enrollment campaigns, and manage the referral and other sales programs across the United States.
This role is focused on optimizing enrollment processes and daily operations, driving center performance to achieve occupancy goals, and supporting a smooth and efficient enrollment experience. This role will lead a team of coordinators dedicated to working with center teams to support families and maximize enrollment opportunities.
Key Responsibilities:
1. Leadership & Team Management
- Supervise and support a team of Enrollment Coordinators working directly with U.S. centers(schools).
- Provide coaching, training, and performance management to ensure team success and alignment with company goals.
- Foster collaboration and communication across departments to ensure cohesive enrollment strategies.
2. Sales Integration of Newly Acquired Centers
- Manage the sales integration process for newly acquired child care organizations.
- Collaborate with operations and center teams to identify opportunities and align on enrollment goals, processes, and sales strategies.
- Train and support newly integrated centers on enrollment best practices and systems.
3. Sales Operations
- Manage enrollment-related programs and identify growth opportunities.
- Optimize enrollment workflows and processes to ensure efficiency and consistency across all U.S. centers.
- Analyze sales data to evaluate performance and recommend improvements.
- Manage referral programs and other sales initiatives to increase enrollments and family engagement.
- Evaluate program success and implement enhancements to improve outcomes.
- Work with centers to ensure consistent execution of programs and initiatives.
4. Enrollment Campaigns
- Track campaign performance and support centers as needed to maximize effectiveness.
5. Reporting & Analysis
- Track key performance indicators (KPIs), including enrollment numbers, conversions, and campaign/program effectiveness.
- Generate and present reports, to support strategies to improve performance.
Qualifications:
- 5+ years of experience in sales, enrollment, or customer service, preferably in the child care or education sector.
- Leadership experience managing teams and driving results.
- Strong analytical skills and proficiency in using data to make informed decisions.
- Excellent organizational, communication, and interpersonal skills.
- Proficiency in CRM systems (e.g., HubSpot, Salesforce) and sales tools.
Skills & Competencies:
- Leadership and team-building skills across multiple locations.
- Strategic planning and execution of sales programs.
- Strong project management and problem-solving skills.
- Customer-focused approach with a passion for delivering excellent service.
- Adaptability and ability to thrive in a dynamic environment.
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Last updated on Feb 6, 2025