Category Manager 12-month Fixed Term Contract

Category Manager

UK Based – Near London, Birmingham, Bristol, Manchester or Leeds preferable. Flexible working

ABOUT INTEGRAL

Integral, a JLL company, is a leading Mechanical, Electrical and Fabric property maintenance business, providing Planned, Preventative and Reactive Maintenance to over 1,600 clients in 64,000 locations. We are shaping the future of facilities services and are passionate about making all buildings more efficient and sustainable.

As a member of the JLL family, Integral is part of a global network whose mission is shaping the future of real estate for a better world. Our one team approach is unique and helps to solve challenges across broader real estate spectrum. As a JLL company we are more focused than ever on delivering innovative, flexible and data driven solutions. By putting technology at the core of our delivery and working with an ecosystem of proptech partners, our skilled engineers can more effectively manage buildings. It means we understand what’s happening beneath the surface, improve experiences and support businesses on their journey to net zero.

People are at the heart of what Integral does. We pride ourselves on delivering service with care and respect, especially during difficult times when we’re needed the most. We provide service with character.

If this job description resonates with you, we encourage you to apply even if you don’t meet all the requirements below. We’re interested in getting to know you and what you bring to the table!

JOB PURPOSE:

This Category Manager role sits within our Integral Sourcing and Procurement Team, reporting into the Senior Category Management Lead, and working alongside the business to develop and execute category strategies and manage supplier relationships.

The principal purpose of the role is to build strong market knowledge and insights across all the service lines and sectors that Integral currently operates, and to develop category strategies that support and facilitate the business in delivering optimal solutions. Along with the ability to develop and manage preferred suppliers and to identify where the opportunities are to self-perform versus delivery via our preferred suppliers.

This role will be a 12-month Fixed Term Contract to cover Maternity Leave but may result in a permanent role.

KEY RESPONSIBILITIES AND DELIVERABLES:

• Subject matter expert for allocated Facilities Management (FM) categories and key point of contact within Integral for any enquiries or solution development opportunities.

• Responsible for the strategy development, execution and performance of all allocated category related activities including: category reviews and procurement event planning; pre-qualification questionnaires; RFx / RFP management, bid analysis and recommendations; liaison with key stakeholders for Category Strategy sign offs and bid solution approvals; savings reporting and compliance management.

• Continuously drive category opportunities and proactively identify, agree and execute those projects. Utilise supply chain data analytics to assess current needs across the portfolio and enable strategic thought leadership.

• Deliver financial targets in line with business expectations and proactively seek opportunities to target the delivery of additional benefits whilst mitigating impacts such as inflation, materials shortages etc.

• Possess strong FM market knowledge, keep up to speed on market movements, develop category insights and create clear category plans which are regularly updated to reflect market changes.

• Apply market and industry intelligence to identify and qualify new suppliers to support the business and delivery of services.

• Develop a sound knowledge and understanding of Integrals self-delivery capability versus our subcontracting strategy, developing make vs. buy scenarios across each category.

• Rationalise the supply base and implement strategic supplier partner frameworks and maintain them.

• Play a leading role in delivering our Alliance Programme, an exclusive supplier membership programme, and work with our Alliance partners to drive value through deeper collaborations and unlocking growth opportunities to ensure we deliver our annual targets.

• Deliver Supplier Relationship Management (SRM) with key Suppliers to manage relationships and ensure relevant stakeholders are engaged in the process.

• Track and monitor Supplier Performance Management (SPM) with key Suppliers to regularly review their performance, and work with them to make improvements where necessary. Act as the internal issue resolution point.

• Support new business wins and help protect the win in relation to existing Client renewals & expansions, through supporting our Senior Client Sourcing Leads in any required activities, for example recommending suppliers to participate in bids, helping collate quotes etc.

• Support the delivery of the Supplier Onboarding programme reviewing new supplier requests against our existing PSL and undertaking due diligence checks to approve new suppliers.

• Contribute to the development of the Integral Sourcing and Procurement Playbook & the Innovations Playbook.

• Identify opportunities to either improve existing or develop new procedures, including rationalisation of legacy processes, continuously challenge leakage and non-conformance to preferred suppliers.

• Work closely with Health and Safety and ensure our subcontractors are following our H&S processes and procedures.

• Develop presentations for use with internal and external stakeholders and/or teams as required.

• Apply ethical company standards.

KEY EXPECTATIONS:

• Develop category plans which provide supplier summaries, stakeholder engagement plans, commercial summaries and market insights that lead to the development of both short and long-term strategies.

• Ability to negotiate and have proven negotiation strategies within areas of responsible spend.

• Lead the development and execution of all category requirements - performing due diligence and assessment of prospective suppliers, executing RFPs/bids, negotiating contracts and ensuring effective transition to operations during implementation.

• Deliver SRM and SPM across allocated categories.

• Support the delivery of the Alliance programme to meet annual targets.

• Work closely with our Senior Client Sourcing Leads to keep them appraised of category strategies, preferred suppliers and market insights and in turn support the conversion of non-preferred suppliers to our PSL.

• Partner with functional leads and SMEs across the business to drive both immediate and sustained benefits.

• Bring strategic thought leadership to identify additional cost and operational efficiencies.

• Proactively manage internal stakeholder expectations and escalate at appropriate times.

• Engage regularly with JLL’s Procurement and Category Management teams to share best practice and knowledge, collaborate and leverage joint opportunities.

• Support the Integral and JLL ESG and Diversity programmes, and ensure targets are reported and delivered.

• Work closely with the Business Intelligence function and build data insights that can benefit the whole team.

• Subject matter expert for categories and main point of contact within Integral.

REQUIREMENTS & QUALIFICATIONS

Previous Experience:

• Must have 5-7 years relevant FM category management experience – Hard Services is the preference but some Soft Services experience will also be relevant to this role.

• Ideally experience of managing and working in Hard Services or an Engineering discipline.

Education and skills:

• Bachelor’s Degree / Degree in Procurement or Supply Chain preferred.

Certifications:

• Professional certification e.g., CIPS, CPM or evidence of continued professional growth e.g., Finance (ACCA, CIP, IMC); Business (MBA, master’s in business or equivalent).

Targeted Competencies:

• Hard FM Category knowledge and experience is preferred, especially across the UK market.

• Experience of effective supplier management techniques, including commercial and qualitative performance, risk management and supplier relationship management.

• Able to demonstrate experience in a broad range of key procurement skills including leadership, negotiation, influencing, project and change management and governance.

• Excellent written and verbal communication skills with an ability to communicate across all levels.

• Excellent inter-personal and organization skills.

• Proven ability to facilitate strategic supplier relationships and work with senior business executives and across procurement leadership. Includes the ability to sell and present initiatives and/or new ideas.

• Ability to demonstrate value, insight and innovation development.

• Proven ability to deliver results in challenging environments.

• Ability to work in a fast-paced environment with strict timelines, both under own accountability and as part of a team.

• Advanced knowledge of MS Office (Excel, Word and PowerPoint essential).

• Experience of working with CAFM systems and e-Sourcing tools is desired.

• Strong analytical skills with excellent ability to work with large amounts of data and build reports and category strategies.

What you can expect from us:

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together, and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being, and providing competitive benefits and pay.

We can’t wait to see where your ambitions take you at JLL/Integral. Apply today!

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Last updated on Aug 5, 2024