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Job Title: Service Technician
Work Location: Laval, QC
Pay: $25/ hour


In a timely and efficient manner, perform duties required to maintain a quality service outlet for the repair of Company equipment.
Maximize productivity within Repair Operations while delivering high quality, timely repairs of Company tools and enhancing the value-added image associated with owning a Company tool.
Contribute to the Company's financial success through COGS control, process improvement, and cost containment throughout the repair process .
Provide best-in-class tool repair service in support of Company's Lifetime Service value proposition.
 
Principle Duties and Responsibilities:
  • Adhere to the worldwide Champion 3C Strategy of:
  • Customer - We aspire to be our customer's best partner. Their requirements drive our actions.
  • Concentration - We focus on products and markets that allow us to achieve and sustain
  • leadership positions.
  • Competency - We are committed to excellence in innovation, total quality, direct customer relationships and effective marketing.
  • Maintain superior technical knowledge and skills through continuous professional development by studying and reviewing on-line repair manuals, schematics, and technical files
  • Perform high quality repairs to Company products through proper problem diagnosis and application of prescribed corrective measures while utilizing appropriate tools and systems
  • Use hand scanners to receive, diagnose, pick spare parts, repair, and complete the repair of Company tools
  • Conduct final functional and safety testing after every repair to ensure customer safety
  • Through continuous inventory, accurate picking of spare parts, and identifying and increasing inadequate safety stock levels, assist in maintaining adequate parts inventory and ensuring bestin-class repair service to Company customers
  • Assist Senior Repair Technician in maintaining rapport and communication through daily contact with customers and/or sales personnel
  • Travel to participate in Tool Repair Workbench Summits to assist with benchmarking repairs, reducing cost of goods sold, and standardizing repairs throughout the repair network
  • Provide data and information to Company quality and product managers that are used to identify potential improvements to the overall quality and safety of Company tools
  • Maintain work areas, tools, and assigned equipment in a proper, organized order thus enabling the incumbent to perform the job in a timely, safe, and efficient manner
  • Follow company policies, procedures, and rules
  • Follow and abide to the company's culture, values, and principles
  • Perform other duties as assigned by supervisor
 
Adverse Work Conditions:
  • Workshop environment subject to heat, cold, noise, dust, and other particles
  • Must have the ability to use hand tools and equipment to disassemble and assemble power tools
 
Safety Equipment Required:
  • Must observe and abide by all safety regulations as required by Company and Occupational Health and Safety Standards (OSHA)
  • Must wear steel toe boots, safety glasses, safety vest, and other safety equipment, as required, when working in the facility and/or operating machinery
 
Physical Requirements:
  • Occasionally lift up to 70 lbs.
  • Stand for long periods of time and perform repetitive reaching, bending, and climbing.
  • Must be able to stand for up to 8 hours daily while performing tool repairs at workstation
Skills:   
  • Experience in mechanical or electrical repairs
  • Experience using Windows applications preferred
Education:        
  • High School Diploma/GED or equivalent experience required

Last updated on Oct 27, 2023

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