Who You Are

You are passionate about a career path as a customer-facing HR practitioner. You genuinely enjoy figuring out how and why things work and are excited by opportunities to drive improvements. You are comfortable handling challenging situations over the phone, with the ability to be empathetic, compassionate, responsive and resourceful. You like learning about new products and subject matter (such as employment law updates), and helping others learn as well.

As an HR Consultant, you’ll help shape Justworks’ Customer Success Organization strategy by partnering closely with the Customer Success and Support teams to deliver Human Resources tools and guidance to Justworks’ customers.

Your Success Profile

What You Will Work On

• Communicate directly with customers regarding their HR inquiries, as relayed by other members of the Customer Success Organization 
• Work through creative solutions to effectively answer complex HR questions from customers, provide HR guidance and best practices, troubleshoot and resolve issues, and route feedback
• Manage queue of open issues to deliver timely and effective solutions
• Liaise with Compliance to uphold Justworks’ standards as a co-employer and demonstrate discretion as to when issues warrant escalation
• Create HR-related content, for both external and internal uses
• Explain complicated compliance and HR concepts in simple, user-friendly terms
• Serve as a project manager on complex and cross-functional issues to ensure the success of customers on the platform
• Display a high level of professionalism and compassion when working with each customer on sensitive matters
• Work with internal teams to improve processes, with an eye toward improving customer experience
• Perform other related duties as assigned

How You Will Do Your Work

As an HR Consultant, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
• Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
• Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
• Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.
• Curious - the innate desire to learn, grow and understand.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• Minimum of 5 years’ experience at the HR Generalist, HR Business Partner, HR Manager or Employee Relations Manager level
• At least 1 of the following HR certifications: PHR, SPHR, SHRM-CP, or SHRM-SCP 
• If not certified, certification must be obtained within the first six months of employment - Justworks will provide financial support
• Multi-state HR experience a plus
• Experience in tech, SaaS, and/or PEO environments a plus

The base wage range for this position based in our New York City Office is targeted at $122,000.00 - $134,200.00 per year.

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Last updated on Aug 21, 2024