About Plum
Plum is an employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive for modern organizations.
Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own; and so as many as 600mn Indians will likely have to depend on employer-sponsored insurance.
Plum is on a mission to provide the highest quality insurance and healthcare to 10 million lives by FY2030, through companies that care. Plum is backed by Tiger Global and Peak XV Partners.
About the role
Having found exceptional product/market fit, we’re in the midst of transitioning from 'start-up' to ‘scale-up’, and looking for customer success champions who can help us deliver the best ever experience to our users.
We’re looking for outstanding Support Executives who have consistently delivered high customer satisfaction, and thrive in taking full ownership of delivering delight to our customers.
You should understand the importance of customer success and take pride in going over and beyond to help the customers.
You should put your customer first and should be passionate about helping people.
You should have an ability to think on the feet to come up with creative solutions for customer issues.
We don’t pretend that it’ll be easy - joining a company and embarking on the scale-up phase is an amazing challenge, pushing well beyond the boundaries of natural growth cycles.
You’ll move quicker than feels comfortable, and be brilliant at continually re-prioritising what must get done to keep Plum growing month over month at the pace of the fastest growing SaaS companies in history.