Manager, Strategic Partnerships

Warby Parker is on the lookout for a Manager to support the Product Strategy team with both internal and external partnerships that drive contacts business growth, overall company retention, and customer loyalty. This role will report to the Director of Contact Lens Business on the Product Strategy team. Your key responsibilities will be managing our contact lens vendor partnerships, collaborating on operational improvements with internal partners (like our Brand, Performance Marketing, Retail, and Eye Care teams), and supporting initiatives that promote retention and loyalty among Warby Parker customers across all categories. This is a highly collaborative, operational, and strategic role for someone who is excited to support internal and external partnerships, both driving Warby Parker’s rapidly growing contacts business as well as broader company goals. Sound a lot like you? Read on!

What you’ll do:

• Strengthen our relationships with external contacts vendors through day-to-day management and support
• Become Warby Parker’s resident expert on all things that drive retention and loyalty
• Work cross-functionally to drive the strategic development, planning, and execution of marketing programs, campaigns, and processes in partnership with our external contacts vendors and Warby Parker’s Growth, Brand, and Retail teams
• Partner with the Operations legs of our Retail and Vision Services teams to develop in-store and doctor-focused programs that support business growth, such as selling strategies, trainings, virtual education sessions, and our annual OD and Store Leader Summit
• Work with our Brand team to bring our product offering to life in our marketing, including go-to-market strategy, email messaging, and product selection for marketing assets
• Act as liaison between Operations teams and our partners to ensure our retail stores and exam rooms are set up for success
• Manage our team’s relationships with Warby Parker’s Retail & CX Communications teams and effectively message contacts to our customer-facing employees through communication updates, strategies, and trainings

Who you are:

• Backed by 5+ years of experience in a client/vendor-facing and strategic role in retail, consumer products, or healthcare (e.g., management consulting, account/client management, project management)
• Experienced in working on programming to drive customer loyalty and retention
• Always on top of things and unflappably professional
• A crystal-clear communicator, both in writing and in person, who’s experienced in direct client management and comfortable leading cross-functional teams
• Equipped with effective project management and communication skills (your operational standards for budgets, calendars, timelines, and efficiencies are sky-high!)
• Extremely detail-oriented—you’ll be the final gatekeeper for partner deliverables, so a keen eye for detail is a must 
• A strategic thinker who understands business strategy
• Proactive and comfortable working through uncertainty
• Proficient with G Suite and/or Microsoft Office
• Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Extra credit:

• Familiarity with Looker 

Some benefits of working at Warby Parker for full-time employees:

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Flexible vacation policy
• Paid Holidays
• Retirement savings plan with a company match
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Bereavement Support
• Education Reimbursement
• Free eyewear
• And more (just ask!)

Last updated on Aug 21, 2024