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HSO International GMS - Customer Support Engineer CE
hso
8 months ago
~$45.79/hour~$95,250/year
Full-time
Amsterdam, Netherlands
Description

The Customer Support Engineer CE (CSE) will be part of our high focus Customer Care Teams, functioning as the point of contact for our customers within the team. Together with the Technical Service Operations Engineers and the Service Delivery Manager, the team is providing the highest possible level of support and Managed Services for our customers.

The CSE may perform functional tasks, such as Incident Management, Root Cause Analysis/Root Cause Resolution, work on Request for Change (RFC), Customizations, feature/module implementation, new release assessment, User Training, and Documentation. Besides this, the CSE will play an important role in our Continuous Service Improvement initiative that focuses on delivering and optimizing our services to provide even more quality and value to our customers.

To be a successful Customer Support Engineer, you should demonstrate a customer-obsessed attitude and strong teamwork skills. You should also possess excellent communication and analytical abilities, be proactive, organized, and results-oriented. Working in support can be quite stressful, so you need to be able to handle that also.

Responsibilities:

  • Provides 2nd line support to Microsoft Dynamics CE customers
  • Record, investigate and resolve customer support cases where functionality is not working as designed including modifying existing and configuring new functionality in line with customer expectations
  • Develop, test, document, and deploy changes, customizations, and improvements.
  • Provide effective and regular communications with clients and management
  • Ensuring timely resolution of requests in line with Service Level Agreements (SLA)
  • The ability to self-organize and prioritize workload
  • Ability to map and understand customer business scenarios
  • Coach, support, and mentor junior members on the team.

Requirements

About You:

  • A bachelor's or master’s degree in IT, Business, or relevant field
  • In-depth Microsoft Dynamics 365 Customer Engagement product knowledge of the Sales, Customer Service, and Field service modules. Any experience in PowerApps Portals, Marketing, or Power BI will be a significant advantage.
  • Understand the broader Microsoft stack and how to use this to create customer solutions and up to date knowledge of PowerPlatform, Common Data Services, and Azure
  • A minimum of 3-5 years of proven experience with customizing and extending Dynamics 365 CRM/Customer Engagement gained in multiple full lifecycle delivery projects or support
  • Possess sound consulting skills with client-facing experience
  • Passionate about working in managed service department focused on after go-live activities and support
  • Capable of independently analyzing, fixing, and resolving complex multi-level incidents and improvements.
Ideally, you’ll also have
  • Development experience with Microsoft Dynamics 365 CE
  • A background in. NET, C#, and JavaScript/Typescript to develop and debug custom Plugins/Workflows and Webresources
  • Hands-on experience of Azure Webservices

Benefits

Development and growth - Like HSO International, this job is not fixed in concrete, and we can guarantee you that it will look way different in two years from what it is now. Are you looking to develop yourself while growing HSO International?

Fun and success - We are professionals that don’t mind working hard. However, when you join HSO International, you will also join a pleasant working environment with colleagues that are ready to help. Because without cooperation and fun there is no success!

Freedom and responsibility - We will not tell what you are supposed to do today, tomorrow or next week. You get the freedom and flexibility to define your approach, your priorities and the way you will solve the challenges ahead of you.

A good reward - You will receive an excellent salary and good fringe benefits such as a laptop and mobile phone.

See more...
About the company
hso
The Customer Support Engineer CE (CSE) will be part of our high focus Customer Care Teams, functioning as the point of contact for our customers within the team. To be a successful Customer Support Engineer, you should demonstrate a customer-obsessed attitude and strong teamwork skills.
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