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Quality Assurance Associate
blueground
4 months ago
Negotiable
Full-time
İstanbul, Turkey
Description

At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure.

We’ve grown a lot since our founding in 2013, having raised more than $258m+ in funding, to date -- and that’s just the beginning. We’re now hosting guests in more than 7,000 homes in 20+ cities, with an aim to hit 50 cities by 2025. Our vision comes to life through our ways of working. For our 500+ member team located across 9 countries, we’ve created a culture of collaboration, inclusiveness, and opportunity.

We believe our people should have the power to choose their preferred way to work. Depending on the role’s requirements, team members can choose to work full time in one of our offices, work fully remote, or choose a hybrid model between the two. We are driven by our core values. To our team, Time is our most important resource. Excellence isn’t simply a standard, but an exciting way to look at life. We Care deeply about our guests and colleagues. Our relationships are built around Transparency, which builds trust and improves communication. We’re shaping the future of living, and we want you to be part of that journey.

We are looking for a highly motivated Quality Assurance Associate based in Istanbul to work with our Client Experience and Operations teams. The role will focus on ensuring that Blueground properties are according to company brand and quality standards. Through continuous monitoring and analysis, the QA Associate ensures the safe tracking and resolution of quality-related issues and contributes dynamically to the improvement of the correctness of the data used throughout the organization.

What you will focus on:

  • Facilitate our non-conformities / operational wastes monitoring tool and analyze the issues reported there
  • Conduct check-in and check-out inspections to review the property and furniture's condition, assuring that everything is in perfect condition. All the heating, plumbing, cooling, and electrical systems should be operational, the appliances work properly and the furniture has no sign of damage
  • Estimate and report the level of damage that may have been occurred after guests stay at our property
  • Check and evaluate the cleaning services conducted in our properties by cleaning partners
  • Prepare regular reports including the inspection findings
  • Conduct data accuracy audits
  • Lead the implementation of the entire quality audit plan based on quality assurance principles

What we are looking for:

  • 2 years of relevant experience in the hospitality sector or in a facilities management company; work record in inspections will be considered an asset
  • Attention to detail
  • Very good communication skills - verbal and written in English
  • Data collection, management, and analysis experience
  • Planning and organizational skills

Your benefits:

  • Competitive salary & annual performance bonus
  • Blueground Stock Option Plan
  • Flexible paid time off
  • Group Health Insurance program
  • Enhanced parental leave
  • Dynamic working environment with talented people
  • Complimentary accommodation in Blueground locations. Think summer in LA and winter in Dubai!

Please submit your CV in English

At Blueground we are proud to have Diversity and Inclusion at the center of everything we do. We are committed to Equal Employment Opportunity regardless of race, color, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity, or religion.

For more information on Blueground, visit us at www.theblueground.com. To keep up with Blueground news, follow us on LinkedIn, Instagram and Tik Tok!

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About the company
blueground
At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure. We’re now hosting guests in more than 7,000 homes in 20+ cities, with an aim to hit 50 cities by 2025.
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