Executive Housekeeping Manager - Sudima Christchurch City

About the Role:

We are currently seeking an experienced Executive Housekeeping Manager to join our team at Sudima Christchurch City. An 86 room 5-star hotel in Christchurch Central City. In this role, you will be responsible for overseeing the housekeeping operations to ensure cleanliness and guest satisfaction are maintained at the highest standards. You will lead a team of housekeeping staff, develop and implement cleaning schedules and procedures, and work closely with other departments to ensure effective communication and collaboration. This role could be for you if you are looking for your next step in Housekeeping Management and aspire to lead a hard working team.

Key Responsibilities:

• A hands on approach to managing and supervising the daily operations of the housekeeping department
• Financial management, experience in developing and managing yearly department budget
• Analyse monthly wage costs, productivity and operating costs results whilst maintaining efficiencies
• Develop and implement training and development plans for your team including succession planning
• Regular performance discussions with team members, check in chats and monthly staff meetings to motivate and inspire team members
• Train, motivate, and lead a team of housekeeping staff
• Organise team building activities for your team
• Ensure all guest rooms and public areas are clean, well-maintained, and hygienic
• Develop and implement cleaning schedules, standard operating procedures, and quality standards
• Monitor inventory levels and order cleaning supplies as needed
• Address and resolve guest complaints or concerns related to housekeeping
• Conduct inspections to ensure compliance with health, safety, and cleanliness regulations
• Active involvement in on site auditing alongside the Hotel Manager
• Daily, weekly, monthly task schedules to be monitored and adhered to
• Collaborate with other departments to ensure the highest level of guest satisfaction
• Work alongside the maintenance department to develop and maintain a preventative maintenance plan
• Build strong relationships within the hotel and with external suppliers

Requirements

Requirements:

• NZQF Diploma (ANZSCO Skill Level 2) or at least 3 years of experience
• 3 years of experience in a similar management role in a 4.5/5 star environment
• Proven leadership and team management skills
• Excellent attention to detail and organizational skills
• Strong knowledge of housekeeping operations and procedures
• Effective communication and interpersonal skills
• Ability to work well under pressure and meet deadlines
• Flexible availability, including weekends and public holidays
• Knowledge of health and safety regulations
• Proficiency in using, storing and managing cleaning chemicals and equipment
• Proven experience using payroll, purchasing and HMS software
• Profiency with Microsoft Office suite. Intermediate use of Microsoft Outlook and Excel required.

Benefits

He kura te tangata - We are all valued

As an employer of choice, we offer great employee benefits like life insurance, outstanding health and wellbeing programmes and discounts on hotels, restaurants, bars and spas across our network - not just for you, but in some cases your friends and family too!

• Free onsite car parking and a meal is provided on shift
• Uniform supplied
• Excellent reward & recognition events
• Long service and anniversary program
• Staff, Friends and Family rates within our network
• Paid training and individual Employee Development Plans
• Training towards NZQA qualifications and our very own digital learning Academy
• Mentoring Programme
  

Who We Are - Ko Wai Mātou

Hind Management builds, operates and manages high performing award-winning hotel, restaurant, bar and spa businesses. As industry leaders in social and environmental responsibility, we run a sustainable business model that takes the well-being of our people and planet seriously.

At Hind Management we believe 'We Are all Valued - He Kura te Tangata', our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. Our brand portfolio is one of the most accessible in New Zealand, which comes from our belief in empathy, understanding and accommodating differences.

Hind Management has recently been awarded HRD's Five Star Employer of Choice Award for 2022. Our people love coming to work every day and we think you will too! We’re looking for positive people, working with us means getting unlimited opportunities to develop yourself and your career, being part of a community and company culture that’s passionate about putting people first. And it means having the flexibility and opportunity to work how you work best, with lots of different people all working with one goal in mind.

Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.

Nau mai, haere mai, tauti mai!

Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office (09) 9051719 or email our Talent Acquisition Team at careers@hindmanagement.com. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.

We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.

E manawanui ana tātou - We care

Ka mahi tahi tātou - We work together

Ka whai tātou i te tika - We do the right thing

He kura te tangata - We are all valued

Last updated on Jul 28, 2024