Technical Engagement Analyst

The Role:

As a Technical Engagement Analyst, you will lead the charge for a new and exciting team at DailyPay, focusing on technical client support, integration and data optimization for existing clients, and collaborating with other stakeholders to change client setups. In this role, you will act as technical support to client-facing teams, as well as be responsible for strategizing with internal and external stakeholders to implement improvements to existing client data exchanges to improve operational loss and integration reliability. 

We are seeking an analytical, strategic, and collaborative person, ideally with experience working on troubleshooting technical, product, and integration issues and concerns. You will work cross-functionally with Client Success Managers, Implementation Managers, Client Support Analysts, Mission Control, and other teams to work towards the optimal client and user experience. Each day will be a little different, so you should enjoy working both independently and with others and should love a good puzzle.

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

How You Will Make an Impact:

• Act as a technical point of escalation for cross-functional teams 
• Support existing client changes involving location and pay code additions, organizational structure changes, or minor file adjustments
• Perform operational reviews with Client Success Managers, Global Operations, Product, and Payments to recommend and implement improvements to client data exchanges
• Function as a subject matter expert regarding product idiosyncrasies and client integrations
• Report, troubleshoot, and take ownership of incidents through resolution
• Support product testing and rollouts 

What You Bring to The Team:

• Bachelor’s degree with 2+ years of experience in a implementations, technical account management, or client-facing technical support role
• Ability to adapt and thrive in a product knowledge-heavy environment
• Strong analytical and problem solving skills 
• Knowledge of Dell Boomi or willingness to learn Dell Boomi
• Experience troubleshooting sFTP, API, and data concerns
• Capacity to prioritize and handle multiple projects simultaneously
• Strong interpersonal and cross-functional skills 
• Occasional need to work outside of normal business hours may be required

What We Offer:

• Exceptional health, vision, and dental care
• Opportunity for equity ownership
• Life and AD&D, short- and long-term disability
• Employee Assistance Program
• Employee Resource Groups
• Fun company outings and events
• Unlimited PTO
• 401K with company match

Last updated on Jun 6, 2024