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Microsoft 365 Subject Matter Expert

base8 · 28 days ago
Negotiable
Full-time
Remote
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Who We Are:

Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes – ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner.

Who You Are:

This position will be in Hyderabad, India but you will be working closely with the team in the United States through video chat, instant messaging, e-mail, phone, and through our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company that is expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively to accomplish Base8 goals. We pride ourselves on providing superior service to our clients, which includes having attention to detail, following the processes in place, and being able to adapt to a variety of situations.

Job Description:

We are seeking a skilled Microsoft 365 Subject Matter Expert (SME) to join our team. The ideal candidate will have extensive experience in handling Microsoft 365 implementations, restructuring, and providing end-user support. As an SME, you will be responsible for ensuring the successful deployment, configuration, and optimization of Microsoft 365 services to meet the organization's needs. Additionally, you will play a key role in providing ongoing support to end-users and troubleshooting any issues that arise.

Responsibilities:

  • Lead Microsoft 365 implementation projects from initiation to completion, ensuring adherence to project timelines and budget constraints.
  • Assess existing Microsoft 365 environments and develop strategies for restructuring and optimization based on organizational requirements.
  • Collaborate with stakeholders to gather requirements and define project objectives for Microsoft 365 deployments and restructurings.
  • Configure and customize Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and other related applications, to align with organizational needs.
  • Provide technical expertise and guidance to internal teams and end-users on Microsoft 365 capabilities, best practices, and use cases.
  • Deliver end-user training sessions and develop user documentation to promote effective utilization of Microsoft 365 services.
  • Monitor Microsoft 365 performance, security, and compliance, and implement measures to address any identified issues or risks.
  • Serve as a primary point of contact for troubleshooting and resolving technical issues related to Microsoft 365 services, escalating as needed to ensure timely resolution.
  • Stay informed about Microsoft 365 updates, features, and industry trends, and recommend enhancements or new functionalities to enhance organizational productivity and efficiency.
  • Collaborate with IT teams and vendors to coordinate upgrades, migrations, and integrations with other systems and applications.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field; relevant certifications such as Microsoft Certified: Microsoft 365 Enterprise Administrator Expert or equivalent preferred.
  • Proven experience (X years) in implementing, configuring, and supporting Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and Azure Active Directory.
  • In-depth knowledge of Microsoft 365 administration, security, compliance, and governance features and capabilities.
  • Experience in planning and executing Microsoft 365 migration projects, including mailbox migrations, file migrations, and tenant-to-tenant migrations.
  • Strong problem-solving skills and the ability to troubleshoot complex technical issues related to Microsoft 365 services.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization.
  • Proven ability to manage multiple projects simultaneously and prioritize tasks in a fast-paced environment.
  • Experience with PowerShell scripting for automating Microsoft 365 administration tasks is a plus.
  • Familiarity with ITIL principles and IT service management frameworks is desirable.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field; relevant certifications such as Microsoft Certified: Microsoft 365 Enterprise Administrator Expert or equivalent preferred.
  • Proven experience (7 years) in implementing, configuring, and supporting Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and Azure Active Directory.
  • In-depth knowledge of Microsoft 365 administration, security, compliance, and governance features and capabilities.
  • Experience in planning and executing Microsoft 365 migration projects, including mailbox migrations, file migrations, and tenant-to-tenant migrations.
  • Strong problem-solving skills and the ability to troubleshoot complex technical issues related to Microsoft 365 services.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization.
  • Proven ability to manage multiple projects simultaneously and prioritize tasks in a fast-paced environment.
  • Experience with PowerShell scripting for automating Microsoft 365 administration tasks is a plus.
  • Familiarity with ITIL principles and IT service management frameworks is desirable.

Last updated on Mar 15, 2024

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