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Job Description:

  • The Control Tower Engineer is responsible for reviewing and bucketing targeted 4-12 Month in Service claims and defining 24 Months in Service (MIS) CPV problems for the extended team to resolve (Engineering, Manufacturing, Supplier, Service Operations, etc).
  • The individual should possess a broad knowledge of the entire automotive engineering, manufacturing, quality and serviceability landscape.

Duties include but not limited to:
  • Monthly review of Slice tool for top spend/Cost Per Vehicle (CPV) LOPs
  • Review and bucket 4-12 MIS North America (NA) claims to identify common problems for current Model Year
  • Analyze and stratify warranty data/claims/narratives (e.g warranty trend charts, Pareto of issues by various parameters, etc).
  • Coordinate shipment of returned parts as requested (supplier, engineering, & manufacturing)
  • Support part return analysis and teardown of warranty returns
  • Generate part retentions
  • Create WiAdvisor/Supplier Engagement Team projects to flag vehicles in the field for investigation prior to repairs
  • Fast track part returns for special studies
  • Create new GIMs scoped to a clearly defined problem (i.e. product, service, or cost of repair)
  • Triage new GIMs to determine and assign to Issue Manager (i.e. Engineering, Manufacturing, Supplier Operations, Service, etc)
  • Improve Cost/Repair - Optimize Service Labor, Diagnostics, Pricing, Service Level, Remanufactured Parts by working with responsible organizations.

Basic Qualifications:
  • Bachelor degree in Engineering or technical field.
  • A minimum of 3 years of relevant experience with triaging/defining problems
  • Previous experience in Engineering, Quality, Service or Manufacturing
  • Cross functional experience
  • Ability to interpret complex data and compile in reportable manner
  • Working knowledge in MS office suite and Google applications
  • Certification in problem analysis (i.e. Kempner Tregoe)


We offer attractive, competitive compensation and benefits including, medical, dental, 401k, short-term disability, AD&D, tuition reimbursement, and more. If you take pride in your work and are committed to personal and professional success, let's talk. Please visit www.zobility.com to learn more.

Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.

Last updated on Nov 8, 2023

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