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Business Operations Analyst
hellonimbly
4 months ago
Negotiable
Full-time
...
Description

About Nimbly (www.hellonimbly.com)

A mobile solution that automates workflows, improving efficiency and generating cost savings by providing data-driven insights from field operations remotely and in real-time.

Built by passionate founders and VC-backed, Nimbly enables best-in-class companies like KFC, 7-Eleven, Under Armour, and Cargill to be more agile, deploying digital routines for its front liners to deliver consistency of product quality and customer experience.

Nimbly is seeking a hands-on and proactive Business Operations Analyst to support research, business analysis, and strategic projects. This role is similar to an internal consultant who will work in the customer-focused areas covering database management, metrics reporting, and business process improvements across the customer lifecycle.

This role also plays an operational role in providing key initiatives supporting the management team.

What you will do here

  • Solve business problems; such as finding and analysing relevant data to provide insights.
  • Identify procedural gaps in existing processes and work to resolve them by improving database management, building new SOPs or trackers, and revising SOPs with new processes.
  • Assist in data researching, cleaning, and updating Customer Success Management tools and software.
  • Liaise with cross-divisional stakeholders on multiple projects, support the creation of prepared materials (documents, decks), and coordinate with team members to make sure that all parties are on track in achieving deliverables.
  • Conduct quantitative and qualitative research to support urgent and important ad-hoc projects.

What you will bring

  • At least 2 years of experience as a Business Operations Analyst, either from a high-growth startup or a leading consulting / top-tier firm
  • Strong familiarity and experience with Google Workspace (Sheets, Slides, Docs)
  • A self-starter who asks great questions and provides creative solutions
  • Bilingual: Proficient in English and Bahasa ID is a must (both verbal and written)
  • Proven ability to manage multiple projects with competing deadlines and deliverables
  • An analytical thinker who has experience in designing and implementing frameworks for unstructured problems
  • Data-driven and empirical in your approach to making decisions
  • Prior experience in a SaaS/Tech start-up industry will be highly preferred
  • Highly organized with great attention to detail.
  • Excellent presentation and communication skills to collaborate with various stakeholders
  • Professional and trustworthy over sensitive information
  • Preferably have experience in business operations analysis/project management

Benefits at Nimbly

  • Competitive salary and generous incentives
  • Private insurance
  • Remote work / WFH with flexible working hours
  • Team building activities and events
  • Dynamic and fun working environment
See more...
About the company
hellonimbly
About Nimbly (www.hellonimbly.com) A mobile solution that automates workflows, improving efficiency and generating cost savings by providing data-driven insights from field operations remotely and in real-time. This role also plays an operational role in providing key initiatives supporting the management team.
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