Account Manager | Personalised Content Team

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world.  

This role is part of our Personalized Creative team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalized, digital communications that change perceptions, shape new behavior's, and shift market share for our clients including eBay, Ancestry, Walmart, and more!

JOB PURPOSE

DEPT is looking for a highly organised Account Manager to join our global team. This person will support the creation of high-valued digital experiences that inspire, educate and convert consumers. They will be responsible for oversight of a team of copywriters writing and editing in-app content for one of the world’s largest streaming platforms, providing on-brand copy that drive engagement with global audiences. 

Candidates for this position must have a track record of best-in-class delivery. You’re obsessed with the latest in internet advancements and technology, and are prepared to take a leadership role in our client's overall digital presence.

Candidates will be able to demonstrate excellent organizational and project management skills, as well as excellent written and verbal communication skills.

This is a full-time, temporary contract.

KEY RESPONSIBILITIES

• Strategic: The ability to communicate high-level concepts and overall business direction
• Innovative: Active thought partner, putting forth new solutions 
• Results-oriented: A proven track record of delivering high quality work, results and meeting KPIs
• Collaborative: With multiple stakeholders, communication and teamwork is critical
• Leadership: The candidate must be able to lead a team, foster a strong team spirit and lead by example to deliver work to the highest standards
• Structure and manage complex digital and interactive projects, with multiple work streams
• Prioritize projects and ongoing changes in real-time
• Refine interactive process based on project requirements
• Own project management start to finish

WHAT WE ARE LOOKING FOR

• Excellent written and verbal communication skills
• Rigorous organization and management skills; conscientious and adept in solving issues at all levels of a project
• Ability to inspire, support and understand the interplay between people, clients, processes and systems
• Sharp attention to detail and an ongoing drive for perfection
• Excellent analytical and numeracy skills 
• Excellent, easy going and inspiring team player
• Managing interactive projects across multiple digital platforms
• Working effectively with creative, development, and cross functional teams
• Ability to build strong relationships with colleagues and business partners
• Organizing information quickly and summarizing it succinctly
• Accommodating rapid change
• Defining process efficiencies
• Working under tight deadlines
• Communicating effectively one on one and in large groups
• The position requires a minimum of four years of experience in digital project/account management, with at least three years of experience contributing and leading complex projects.
• Interactive agency experience is preferred

WE OFFER:

• 15 days holiday (per annum, pro rata)
• A flexible, hybrid working policy
• Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.
• Tons of Office perks in our Toronto office! Enjoy biweekly breakfasts and lunches, tons of free snacks, and of course team events on the regular!

  

DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DEPT® is proud to be an equal opportunity workplace that seeks to recruit, develop, nurture and retain the most talented people from a range of diverse backgrounds, skills and perspectives. We encourage all applications irrespective of gender, race, sexual orientation, religion, age, nationality, marital status, and disability.

 

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

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Last updated on Aug 8, 2024