Senior Engineer

Operations Engineer (Sr.Eng)

- Proven experience in enterprise application support and maintenance.

- Experience in managing the production incidents/service requests and change request.

- Sound knowledge of change management process (ITIL process)

- Experience in monitoring and diagnosing production scheduled job/tasks. (Includes Debugging skills, troubleshooting when app/system become non-responsive)

- Experience scheduling tools, preferably control-m.

- Experience in Defect management, defect triage with external stakeholders.

- Basic Unix skills.

- Knowledge of source code management tools, preferably Github.

- Knowledge of metadata lineage tools. (preferably Alex )

- Documentation skills e.g. maintaining application support documentation.

Basic infrastructure knowledge for trouble shooting - networks, database, security, servers