Who We’re Looking For (Position Overview):
Spry Methods is on the search for a Service Desk Support - Mid to join our team in Chantilly, VA.
What Your Day-To-Day Looks Like (Position Responsibilities):
- Provide more in-depth knowledge about financial or facilities systems and functions than the Tier 1 Technician. This is the primary ticket solver in Ask Finance.
- Assist a Tier 1 Technician in solving technical and functional problems and investigate elevated issues by confirming the validity of the problem and seeking solutions to more complex problems or questions.
- Work with system and business owners to escalate/discuss issues and understand new processes or functionality.
- Create and publish knowledge management articles
What You Need to Succeed (Minimum Requirements):
- 5-10 years of experience of work experience
- TS/SCI Eligibility
- Comfortable obtaining a CI Polygraph.
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Last updated on Oct 17, 2024