Desktop Support Analyst - ONSITE

Desktop Support Analyst

Onsite at St. Clair Hospital

 

 

The primary purpose of this role is to provide second line of support assistance to client users experiencing problems with IS supported software and hardware.

Responsibilities:

• Identifies and resolves desktop/laptop hardware problems.
• Initial network troubleshooting and determination of appropriate escalation path.
• Resolve and work proactively on virus issues and initiatives.
• Assists in new system deployments/loading appropriate software as needed.
• Mobility kit physical upgrades.
• Responsible for incidents escalated from first line of support.
• Write support documentation for customer and/or departmental use.
• Provides suggestions and information on projects that should be undertaken by the department.
• May provide first-line technical support handling calls, in order to provide time-of-call resolution to calls whenever possible.
• May manage projects as assigned by the Manager.

Academic and Professional Qualifications:

•  BA or BS degree preferred or other relevant combination of training and experience.

 

Experience:

•  3-5 years experience in an desktop support environment preferred.
• Troubleshooting experience

 

Travel Requirements:

•  May require local travel
•  May require other travel for business needs

 

Working Arrangements:

• May be required to work off hour shifts or be assigned to an on-call rotation.
• 24/7 Support
• Work is performed in a standard office environment with minimal exposure to health or safety hazards

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Last updated on Aug 23, 2024