Role: Desktop Support (L1 and L2- 2 role) Location: Boise, ID-
Day 1 Onsite Experience: 2-5 Year
Duration: 12+ Months
Role requirements: Assist on a diverse range of support issues requiring ability to identify, evaluate and resolve issues
Team oriented - able to work in, and contribute to, cross functional teams
Proactive and self-motivated approach, able to work independently or with team members
Strong time management skills, ability to prioritize and organize a demanding workload and adapt as needed
Strong customer service orientation, able to understand and meet the needs of a diverse client base in a positive and professional manner
Excellent communication skills (both written and verbal). Ability to relate with users and explain technical issues in a simple manner
Able to learn new applications and become familiar with new hardware quickly, committed to keeping knowledge and skills up to date
Education and Experience: 2-5 years or more providing end-user technical support preferred
A+ Certification preferred
Detailed knowledge of the following technologies:
Active Directory
Windows XP, 7, and 10
Knowledge of anti-virus / anti-malware programs
Microsoft Office suite
Building / imaging computers
Wiring / Cabling
Network technologies
Installation and support of wide range of peripherals
Key responsibilities: Manage user incidents routed from the Service Desk, or escalate where appropriate, ensuring high quality service and timely response
Manufacturing and lab tool support, including assisting with the configuration of new tool PCs and resolving networking issues, working in clean room environment when needed
Provide first and second level support. Support L1 technicians, including providing guidance and serving as an escalation point
Regularly add to knowledge base, by documenting and sharing solutions
Assist with additional projects outside of regular daily tasks, as directed by host and/or team leads
Troubleshooting all hardware and accessories issues (ie desktops, laptops, monitors, keyboard/mice, printers, mobile devices, A/V equipment)
Advanced Micron issued mobile phone and tablet support, utilizing Intune, Duo, and applying specific configurations of tablets and mobile devices for individual department needs
Troubleshooting advanced L2 level software issues, including installation issues. Be familiar with working through common errors and exit codes
Creating and maintaining printer queues on the printer servers, including updating printer info into the database
Setting up network Physical Layer and other network layer items to support tool installs
Troubleshooting, re/loading scan guns and sending them out for warranty work
Deploying desktops and laptops, monitors and other equipment and software to end users at Micron
Replacement and upgrade of consumer replaceable parts (ie hard drives, memory, graphic cards)
Troubleshooting basic network issues, activating ports, VPN connections, making basic configurations on switches
Active Directory administration
Creating static IP addresses for users and machines
Domain and other trust issue support on the client side
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company. •
Last updated on Sep 20, 2023