Customer Support Specialist

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We are looking for an exceptional Customer Support Specialist to join our fast-growing Support team working across our ride-hailing businesses.

 

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<title>About us</title>

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Bolt is one of the fastest-growing tech companies in Europe and Africa, with over 100 million customers in 45+ countries. We’re a global team of more than 100 nationalities joined on a common mission – to make cities for people, not cars. And we need you to make it happen!

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<title>About the role</title>

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As a Customer Support Specialist you will work in a young and energetic team. You'll have the environment and opportunities to help us improve our processes and make them even more efficient in addition to creating the best customer experience.

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<title>Your daily adventures will include:</title>

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• <point>Representing Bolt in Azerbaijan.</point>
• <point>Supporting Bolt’s Ride-hailing users and helping them get the most out of our apps.</point>
• <point>Creating loyal fans by showing them we really care.</point>
• <point>Contributing and sharing ideas to decrease the workload and improve the quality & speed of Bolt’s customer support.</point>
• <point>Being a key player in building a support team in a challenging growth environment.</point>

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<title>About you:</title>

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• <point>You are fluent in Azeri, Russian, and English, both written and spoken, any other language is a plus.</point>
• <point>You are always ready to put customers first and be passionate about helping others.</point>
• <point>You have attention to detail.</point>
• <point>You are willing to work from Monday to Friday.</point>
• <point>You are willing to work on the quality of CS team making analysis.</point>
• <point>Basic Excel Knowledge is a plus</point>
• <point>You are passionate about new technologies and ride-sharing.</point>

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Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!
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<title>Why you’ll love it here:</title>

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• <point>Play a direct role in shaping the future of mobility.</point>
• <point>Work in fast-moving autonomous teams with some of the smartest people in the world.</point>
• <point>Accelerate your professional growth with unique career opportunities. </point>
• <point>Take advantage of Bolt credits to ride our scooter and use our ride-hailing services for free.</point>
• <point>Take care of your physical and mental health with our wellness perks.</point>
• <point>Enjoy various team events to get to know your colleagues.</point>

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<text>*Some perks may differ depending on your location.</text>
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Last updated on Dec 14, 2023