[DR0026] Business Analyst

Support Services Group is a customer-centric organization that values excellence in delivering quality service. Our business plays a critical role in enhancing customer satisfaction and fostering long-term relationships.

We are looking for a detail-oriented Business Analyst to transform raw data into actionable insights and compelling business reports. This role will focus on analyzing performance metrics, creating Excel-based reports, and developing PowerPoint presentations that support client-facing business reviews. The analyst will play a critical role in helping the operations team craft a compelling narrative for weekly and quarterly business reviews.

Key Responsibilities:

• Collect, analyze, and interpret operational and financial data to identify trends and key insights.
• Develop and maintain Excel reports, dashboards, and data models to track performance metrics.
• Create and update PowerPoint presentations using pre-defined templates for client business reviews.
• Work closely with BPO operations leadership to craft data-driven stories for client-facing reports.
• Ensure data accuracy, consistency, and alignment with business objectives.
• Provide recommendations based on data analysis to improve efficiency and performance.
• Support ad-hoc reporting and analysis requests from stakeholders.

Qualifications:

• Experience in data analysis, reporting, or business analytics within a BPO or call center environment.
• Proficiency in Excel (pivot tables, VLOOKUPs, formulas, data visualization) and PowerPoint.
• Strong analytical skills with the ability to translate data into clear, actionable insights.
• Ability to communicate complex data in a simple, compelling way to leadership and clients.
• Detail-oriented, highly organized, and able to manage multiple deadlines.
• Experience working with large datasets and reporting tools (Power BI, SQL, or similar) is a plus.

Support Services Group is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers.  We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

Last updated on Feb 3, 2025