Browse
Employers / Recruiters

Technical Lead - Incident Resolution & Support (Cloud & Data Engineering)

nucleusteq · 30+ days ago
Indore, Raipur, Bhilai, Bangalore, IN
Negotiable
Full-time
Continue
By pressing the button above, you agree to our Terms and Privacy Policy, and agree to receive email job alerts. You can unsubscribe anytime.

A Data Engineering Incident Lead will be responsible for managing the day-to-day operations, ensuring platform reliability, and overseeing incident management and resolution processes. You will collaborate closely with engineering, product, and infrastructure teams to ensure the smooth functioning of systems and provide a high level of operational support to meet business goals.

Key Skills: Data Engineering, Docker, Kubernetes, CI/CD, Azure DevOps or AWS Code Pipeline

Job responsibilities

  • Lead and mentor the L1/L2 operations teams, ensuring a high level of technical support and service quality.
  • Lead incident resolution processes for L1 and L2 operations, ensuring timely and effective troubleshooting of technical issues.
  • Define and implement procedures for handling escalations and high-priority incidents.
  • Ensure root cause analysis is conducted for major incidents and follow up on remediation actions.
  • Develop and enforce Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for platform performance and support operations.
  • Monitor adherence to SLAs and manage escalations to maintain customer satisfaction.
  • Oversee the platform's operational stability and performance, ensuring high availability and scalability.
  • Monitor and manage platform performance metrics, proactively addressing any potential issues.
  • Ensure comprehensive documentation of operational procedures, troubleshooting guides, and runbooks for the L1/L2 support teams.
  • Create detailed operational reports and dashboards for tracking system health and team performance.

Qualifications:

  • Bachelor's degree in computer science, Information Technology, or a related field.
  • 10+ years of experience in IT operations, with at least 3 years in a leadership role managing platform support and L1/L2 teams.
  • Strong understanding of IT infrastructure, cloud platforms, and operational best practices.
  • Strong experience on Docker, Kubernetes & Helm along with any programming language (Java preferred) experience to support platform KLO & monitoring.
  • ITIL certification will be highly preferred.
  • Extensive experience with implementing and managing CI/CD pipelines using tools like Jenkins, GitLab CI/CD, GitHub Actions, Azure DevOps or AWS Code Pipeline.
  • Tools: Any IDE, Git, Jenkins
  • Proven experience with incident management, service management, and driving process improvements.
  • Expertise in monitoring tools, automation frameworks, and platform performance optimization.
  • Excellent leadership, communication, and problem-solving skills.

Last updated on Nov 28, 2024

See more

About the company

More jobs at nucleusteq

Analyzing

Bengaluru, Karnataka

 · 

30+ days ago

Bengaluru, Karnataka

 · 

30+ days ago

Phoenix, Arizona

 · 

30+ days ago

Indore, Madhya Pradesh

 · 

30+ days ago

Bengaluru, Karnataka

 · 

30+ days ago

Developed by Blake and Linh in the US and Vietnam.
We're interested in hearing what you like and don't like! Live chat with our founder or join our Discord
Changelog
🚀 LaunchpadNov 27
Create a site and sell services based on your CV.
🔥 Job search dashboardNov 13
Revamped job search UI with a sortable grid, live filtering, bookmarks, and application tracking.
🫡 Cover letter instructionsSep 27
New Studio settings give you control over AI output.
✨ Cover Letter StudioAug 9
Automatically generate cover letters for any job.
🎯 Suggested filtersAug 6
Copilot suggests additional filters above the results.
⚡️ Quick applicationsAug 2
Apply to jobs using info from your CV. Initial coverage of ~200k jobs in Spain, Germany, Austria, Switzerland, France, and the Netherlands.
🧠 Job AnalysisJul 12
Have Copilot read job descriptions and extract out key info you want to know. Click "Analyze All" to try it out. Click on the Copilot's gear icon to customize the prompt.
© 2024 RemoteAmbitionAffiliate · Privacy · Terms · Sitemap · Status