Senior Consultant Business Process Improvement

Title: Senior Consultant Business Process Improvement
Location: REMOTE
Govt Client: Small Business Administration (SBA)
Clearance: Public Trust (Eligibility)
Salary: Depending on Experience (DOE)
Benefits: Health, Dental, 401k, Etc.

Job Summary

Diligent Solutions is seeking an experienced and talented Senior Consultant to join our team to support federal government clients with business process improvements and management consulting. This role involves evaluating, documenting, re-engineering and optimizing processes while driving efficiencies within and across departments. This position should be comfortable engaging with clients directly and have strong written and verbal communication skills. The Senior Consultant will serve as a strong business analyst with critical thinking skills, gathering and analyzing requirements, conducting gap analysis, and translating business needs into actionable technical or procedural solutions. The Senior Consultant will play a key role in ensuring the successful delivery of all work products and may lead development of work products. The role will leverage practical experience and theoretical knowledge to support project teams, contribute to solution development, and ensure that project activities and objectives are met.

RESPONSIBILITIES AND DUTIES:

• Conduct assessment of current business processes, identify inefficiencies, bottlenecks, and recommend actionable improvements to enhance productivity and streamline operations.
• Develop new process designs that streamline operations, reduce costs, and enhance productivity.
• Collaborate and engage with client stakeholders at all levels to understand current processes, identify pain points, and gather insights.
• Support a team to develop effective solutions.
• Draft and standardize operating procedures, policies, and work instructions to ensure consistency across departments.
• Develop clear, accurate workflow diagrams to represent both "as-is" and "to-be" processes.
• Create detailed documentation of business processes, ensuring alignment with client goals and regulatory requirements.
• Apply practical experience and theoretical knowledge to contribute to the successful development and implementation of solutions.
• Ensure the accomplishment of project activities and objectives, maintaining a high standard of quality and efficiency.
• Utilize your experience and expertise to contribute to the development of high-quality deliverables.

QUALIFICATIONS:

• Bachelor’s degree in Business Administration or a related field
• 5+ years of demonstrated experience as a consultant or subject matter expert in business process analysis
• Proven experience in managing government contracts and projects.
• Proven ability to apply both practical experience and theoretical knowledge to develop solutions and achieve project objectives.
• Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks concurrently.
• Effective communication and interpersonal skills, with the ability to interact with technical and non-technical stakeholders.
• Problem-solving mindset, with the ability to identify and address project issues proactively.
• Proven experience in management consulting, preferably within the federal government sector.
• Strong ability to conduct business process analysis and translate findings into actionable recommendations.
• Strong track record in developing and implementing SOPs, workflow diagrams, and policies and procedures.
• Ability to collaborate effectively with cross functional teams and different levels of the organization.
• Strong business analysis and problem-solving skills with ability to make data driven decisions
• Knowledge of federal government regulations and standards is highly desirable.

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Diligent Solutions is an Equal Opportunity/Affirmative Action employer.

Applicants and employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. As an employer with an Affirmative Action Program, Diligent Solutions complies with government regulations, including Affirmative Action responsibilities where they apply.

The purpose for this questionnaire is to comply with government record keeping, reporting and other legal requirements. Government agencies at times require periodic reports on the sex, ethnicity, handicap, veteran and other protected statuses of employees. This data is for statistical analysis with respect to the success of the Affirmative Action program. If you choose to volunteer the requested information, please note that all information is kept in a confidential file and is not a part of your Application for Employment or personnel file.

Please note that your cooperation is voluntary. Inclusion or exclusion of any information will not affect any employment decision.

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Last updated on Sep 12, 2024