Role: IT Tech support
Experience: 8+ years
Qualification: Bachelor degree in Computer Science or related technical discipline, or equivalent experience is MUST.
Location: CV Raman nagar Bangalore
Roles & responsibilities:
Deploy and administer IT systems in the assigned region, including end-user desktops/laptops, computing servers, network equipment, voice and video hardware and mobile devices.
¿ Installing and configuring, monitoring, maintaining and administering software and hardware computing systems.
¿ Perform emergency or periodically planned IT systems administration tasks; preventative, proactive and corrective maintenance/upgrades and configuration changes of IT infrastructure/solutions. Perform incident resolution or, when needed, escalate to the appropriate group.
¿ Interact with regional Support Coordinators and Service Fulfillment Analysts to track and prioritize incidents and tasks in the ticket queues.
¿ Execute software installation and deployment to computing systems.
¿ Execute asset change tasks and reflect such changes in appropriate databases.
¿ Provide IT consultation to the end user.
¿ Distribute new user IT starter package and provide initial user IT orientation.
¿ Ensure security and policy compliance while performing technical tasks.
¿ Participate in regional and cross-regional technical meetings internally and with Suppliers.
¿ Contribute updates to technical documentation, procedures and process definitions.
¿ Perform emergency or periodically planned information systems administration tasks, maintenance/upgrades and configuration changes.
¿ Conduct systems performance analysis and provide feedback to functional leads and colleagues in the Continual Service Improvement function.
¿ Contribute to IT International projects as needed and as coordinated by the assigned project manager.
Last updated on Aug 1, 2019