Browse
Employers / Recruiters

Technical Support Specialist with German

acronis · 19 days ago
Rabat, Morocco
Negotiable
Full-time
Continue
By pressing the button above, you agree to our Terms and Privacy Policy, and agree to receive email job alerts. You can unsubscribe anytime.

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Technical Support Specialist who is ready to join our mission in creating a #CyberFit future!

As the Technical Support Specialist, you will be responsible for working with customers to answer technical questions via email, phone and chat. You will work closely with the Expert team to answer Customers’ technical questions (act as liaison between the customer and internal Acronis resources). 

Every member of our “A-Team” has an instrumental role and impact on the success of Acronis innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.

WHAT YOU'LL DO

  • Provide technical support, configuration and troubleshooting of software-related inquiries via email, phone and chat for clients
  • Provide timely & accurate status updates to customers and relevant internal stakeholders
  • Track customer issues using a ticketing system to ensure quick resolution and proper follow-up and documentation
  • Ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system
  • Advise/educate customers within procedural guidelines to ensure a complete solution to their technical or service questions

WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)

  • Fluent German and English (both verbal and written, Upper Intermediate as minimum)
  • Ability to analyze technical issues
  • Ability to convey technical information effectively
  • Excellent analytical skills
  • Exceptional customer service approach

Would be considered plus if you have

  • Prior Call Center experience in a customer/technical support setting
  • Fluent Italian (both verbal and written)

*Please submit your resume and application in English

WHO WE ARE

Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.

Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.

#LI-LD1

 

Last updated on Jul 4, 2024

See more

About the company

More jobs at acronis

Analyzing

Rabat, Rabat-Salé-Kénitra

 · 

30+ days ago

Tunis, Tunis

 · 

30+ days ago

Cairo, Cairo Governorate

 · 

30+ days ago

Ljubljana, Ljubljana

 · 

30+ days ago

Prague, Prague

 · 

30+ days ago

More jobs like this

Analyzing

Rabat, Rabat-Salé-Kénitra

 · 

19 days ago

Developed by Blake and Linh in the US and Vietnam.
We're interested in hearing what you like and don't like! Live chat with our founder or join our Discord
Changelog
🚀 LaunchpadNov 27
Create a site and sell services based on your CV.
🔥 Job search dashboardNov 13
Revamped job search UI with a sortable grid, live filtering, bookmarks, and application tracking.
🫡 Cover letter instructionsSep 27
New Studio settings give you control over AI output.
✨ Cover Letter StudioAug 9
Automatically generate cover letters for any job.
🎯 Suggested filtersAug 6
Copilot suggests additional filters above the results.
⚡️ Quick applicationsAug 2
Apply to jobs using info from your CV. Initial coverage of ~200k jobs in Spain, Germany, Austria, Switzerland, France, and the Netherlands.
🧠 Job AnalysisJul 12
Have Copilot read job descriptions and extract out key info you want to know. Click "Analyze All" to try it out. Click on the Copilot's gear icon to customize the prompt.
© 2024 RemoteAmbitionAffiliate · Privacy · Terms · Sitemap · Status