Client Services Analyst (English/Hindi)

GrowMore Recruitment is Georgia’s leading talent acquisition agency. We are at the forefront of connecting top-tier talent with innovative and forward-thinking companies. Today, we are excited to present an opportunity with a dynamic player in the financial technology sector.

About our client:

Incepted in the spring of 2018, our client stands as a beacon of progress in the realm of financial technology, particularly within the cryptocurrency derivatives market. Boasting over fourty million passionate users, they offer an unmatched trading experience through an ultra-responsive platform, exceptional customer support, and a diverse, multilingual community. They are dedicated to providing cutting-edge trading services, including spot and derivatives options, augmented by robust API support. Their goal is simple yet ambitious: to cement themselves as the most dependable platform in the burgeoning digital asset sector.

The genesis of this firm was led by a visionary with a storied background in one of the globe’s leading forex and CFD brokerage firms. The workforce is a mosaic of expertise, featuring professionals from prestigious investment banks, blue-chip technology companies, and pioneers of the blockchain movement. This melting pot of talent and experience is the driving force behind the company’s innovative spirit.

Our client is defined by their core values: listening, caring, and perpetually enhancing the user experience to offer a trading environment that is not just faster and fairer, but also deeply human. They have meticulously cultivated a platform that exemplifies safety, speed, and transparency. With a customer-centric philosophy, they pledge round-the-clock support across multiple languages to ensure every interaction is seamless and satisfying.

Presently, our client is recognised as one of the leading, most reliable, and transparent platforms in the cryptocurrency derivatives niche.

Your responsibilities:

• Provide stellar customer support through live chat and email, upholding the company’s reputation for excellence
• Stay abreast of the evolving platform and the vast landscape of financial markets to offer informed support
• Resolve customer issues with efficiency and empathy, ensuring a swift and satisfactory resolution
• Harness customer feedback as a valuable resource for continuous improvement
• Spearhead initiatives to enhance team effectiveness and customer satisfaction

Requirements:

• Experience in customer support with written communication (live chats/emails) is essential, at least 1 year, and familiarity with trading will be considered a significant advantage
• Proficiency in English and Hindi is imperative for effective customer engagement
• Adept at numerical analysis and statistics
• A genuine interest in technology, coupled with a dedication to personal and professional growth
• A team-oriented mindset, with a commitment to proactive and responsive customer service
• Availability for shift work, which may include weekends and public holidays

Benefits:

• Shift, Meal and Transport Allowances to ease your commute and acknowledge your dedication
• Bonuses & Incentives to keep you motivated and engaged
• Medical Insurance because we believe health is a priority
• Opportunities for Internal Mobility, affirming our commitment to your long-term career development with our client

At GrowMore Recruitment, we are dedicated to facilitating your next career move with our esteemed client. We are here to guide you every step of the way and are eager to see you thrive in an environment that values innovation and dedication. Let us connect you to a future where your skills will not just be utilised but celebrated!

•

Last updated on Oct 4, 2024