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Senior IT Support Analyst

Tegus · 30+ days ago
Negotiable
Full-time
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Tegus is the leading market intelligence platform for key decision makers. We power some of the world’s most well-respected institutional investors, corporations, and consultancies through the largest and most comprehensive database of primary and market information. Our products and services enable clients to discover unmatched insights and answers to the most challenging questions they face to help them make better informed decisions.

The Sr. IT Support Analyst will play a critical role in ensuring Tegus’ IT Service Desk runs smoothly. You will be responsible for building and maintaining macOS and Windows desktop environments; managing centralized user authentication and single sign-on technologies; and setting up and maintaining audio/visual equipment for both conference rooms and large-scale company all-hands meetings. You will also handle IT Service Desk tickets and support requests while managing existing services such as SSO, G Suite, Zoom, Trello, Slack, MS Office 365, MDM, and Endpoint protection. This role presents an exciting opportunity to mentor other IT Support Analysts and enable hundreds of end-users globally on a daily basis as we scale our organization.

Responsibilites

  • Partner with the IT Service Desk Manager to build a seamless and efficient IT Service Desk experience for Tegus end-users.
  • Manage and streamline employee onboarding and device deployments, with a goal of achieving a zero-touch deployment for all new hardware assets.
  • Maintain and recommend improvements to macOS and Windows desktop environments.
  • Assist with the development and maintenance of support documentation.
  • Promote a collaborative and inclusive team culture that encourages knowledge sharing and continuous improvement.
  • Support existing IT services including, but not limited to: Okta Identity Platform, Google
  • Workspace, Zoom, Trello, Slack, MS Office 365, Kandji MDM, Microsoft Intune, etc.
  • Install and maintain audio/visual equipment for conference rooms as well as large-scale company all-hands meetings (Zoom equipment, Web streaming), and identify opportunities for improvement.
  • Assist with purchasing/receiving assets and performing consistent asset/inventory tracking utilizing the Tegus IT Asset Management tool(s).
  • Maintain inventory closets regularly, ensuring retired devices are disposed of in a safe and secure manner.
  • Support Compliance activities related to Information Security and Data Privacy.
  • Support the development and reporting of metrics that highlight customer satisfaction, service performance, and areas for improvement.
  • Build strong relationships with end users at Tegus.
  • Help to lead and mentor Tegus’ IT Service Desk Team.

Qualifications

  • Experience analyzing and implementing improvements to internal support processes.
  • Experience maintaining the following: Single Sign On, LDAP, and cloud directory services (Azure AD or Okta preferred).
  • Professional certifications, such as: ITIL Foundations, CompTIA A+, or CompTIA Security+ are a plus.
  • Ability to communicate complex technical information to non-technical stakeholders verbally and in writing.
  • Ability to navigate, embrace, and champion change management processes and procedures.
  • Proficient with Windows/macOS desktop administration, primarily macOS, and a strong background in imaging/deploying windows and macOS devices.
  • Ability to work within video conferencing services such as Google Meet, Webex, and Zoom.
  • Strong problem solving and troubleshooting skills.
  • Expert in mobile device management and endpoint protection/antivirus (AV) software is a plus.

Benefits & Perks

  • Comprehensive medical and dental plans.
  • 401K plan with an employer match.
  • Paid parental leave for all parents.
  • All employees are granted equity through our Restricted Stock Units (RSU) Program.
  • Unlimited paid vacation, flexible work hours, and 10 observed paid holidays per year.
  • Employer funded long-term disability.
  • Fantastic culture with regular virtual company-wide events, including cooking classes, yoga, meditation and more.
  • Generous employee referral bonus program.
  • The opportunity to attend peer-nominated quarterly DEI events.
  • Working for a thriving, performance-based company that values promoting from within, career advancement and transparency.
  • Work from our state-of-the-art office in the heart of Chicago’s Loop featuring standing desks, nursing parent rooms, gender neutral bathrooms, subsidized gym access, and full amenity floor.
  • Commuter benefits & a fully stocked kitchen with rotating snacks and beverages.

  • #LI-Hybrid
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Tegus we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Tegus is unable to sponsor or take over sponsorship of employment visas at this time.

Tegus, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. In addition to federal law requirements, Tegus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Tegus expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.

The only @email addresses we use are @tegus.co or @tegus.com. If you receive emails from any other domain (including .us), please assume they are fraudulent and let us know by sending an email to fraudreporting@tegus.com

Last updated on Mar 12, 2024

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About the company

TegusTegus delivers data and insights to institutional investors to help them make better investment decisions. Their platform provides access to expert networks, customized research, and data analytics tools.

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