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IT Support Engineer

oqc · 30+ days ago
Reading, United Kingdom
Negotiable
Full-time
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Opportunity

A great opportunity for an IT Support Engineer, with a strong commitment to providing excellent levels of service, to join our growing IT support team to enable OQC to keep developing and deploying Quantum Computers to solve the biggest challenges facing humanity. 

Remuneration

  • £35-40k per annum
  • 25 Days holiday 
  • Employee Stock Ownership Plan (ESOP)
  • Pension
  • Private medical insurance
  • EAP cash plan
  • Group life and group income protection
  • Hybrid working
  • Cycle to work scheme
  • EV Car Scheme 
  • Gym and wellness benefits

The Role

The IT team at OQC plays an essential role in ensuring the seamless functioning of the wider organisation. Providing a “white glove” level of service, ensuring any issues are resolved quickly with minimal disruption to operations. The IT Support Engineer will be an essential part of this service, working as part of a top class team of IT professionals, resolving 1st and 2nd line issues, handling 3rd line issues where possible and escalating other tickets as required, while ensuring that the IT team’s SLA targets are consistently met if not exceeded.

  • Supporting the whole OQC user estate 1st and 2nd line support primarily with Windows desktops and servers but some Linux and OSX support may also be required.
  • Working with 3rd line support to learn and develop and ensure the full 360 lifecycle of tickets
  • Provide white glove service - Fast and high quality and ensuring we meet SLAs
  • Contribute to continual service improvement environment (CSI) and help to fix things before they go wrong
  • Support our ISO27001/ SOC compliance journey
  • Knowledge sharing through documentation and live training sessions
  • Work closely with other teams at OQC and help support projects and tasks on their roadmaps

CANDIDATE REQUIREMENTS

  • Solid windows (server and desktop) experience
  • Intermediate understanding (ideally practical experience) of Linux and OSX
  • Excellent communication and documentation skills
  • Experience of knowledge sharing through training sessions and production of documentation
  • Demonstrable commitment to process and system improvement
  • Experience of working in ISO27001 / SOC compliant environments (Or organisations working towards compliance)
  • Works well within a team both collaborating and self directed
  • Very good diagnostics and troubleshooting skills (Software and hardware)
  • Good vendor management knowledge / experience

DESIRED SKILLS

  • Good Linux and OSX experience
  • Excellent knowledge of server management including patch management, security and monitoring



Research has shown that women are less likely than men to apply for this role if they do not have solid experience in 100% of these areas. Please know that this list is indicative and that we would still love to hear from you even if you feel you only are a 75% match. Skills can be learnt, diversity cannot.

Our Company

At OQC, we see a brighter future for all, enabled by quantum.

Together we are pioneering cutting-edge quantum computers that unlock transformative discoveries, from advancing drug modelling to revolutionising battery technology. Our mission is to put quantum in the hands of humanity, empowering customers to discover new commercial and scientific frontiers.

When you join OQC, you become part of a diverse team of innovators, creators, and problem solvers. We bring together some of the brightest minds in quantum physics, nanotechnologies, hardware, software and commercial operations. Each team member brings a unique skill set and are united by our values, which guide us in everything we do - how we work, how we collaborate and how we shape the future of our industry.

Are you ready to help us build this future?

APPLY NOW!

Please use the link provided to apply for the role of IT Support Engineer.  To aid your application, it will be beneficial to provide us with a cover letter outlining why you think you would be a good fit for the role and what attracts you to OQC. We look forward to hearing from you!

At OQC we are not just hoping you’ll fit in our culture. We aspire to thrive, as a company and as people, thanks to your diversity of thought and background. We are proud to be an equal opportunity employer and we are committed to providing our team members with a work environment free from discrimination, where everyone is treated with respect. Our employment decisions are based on business needs, talent and merit and all our colleagues share in the responsibility for fulfilling our commitment to diversity. We look forward to meeting you!

Last updated on Mar 18, 2024

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