Intune/Modern Desktop Engineer

Diversified. Resilient. Dynamic.

Marex is a global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets.

The Group provides comprehensive breadth and depth of coverage across four core services: Market Making, Clearing, Hedging and Investment Solutions and Agency and Execution. It has a major franchise in many major metals, energy and agricultural products, executing around 50 million trades and clearing 205 million contracts in 2022. The Group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers.

With more than 35 offices around the globe, and over 2,000 dedicated people enabling access to exchanges and technology-powered services.

For more information visit www.marex.com

Purpose of Role:

Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics.

Within our Technology area, the End Point Platform Team is responsible for the overall end point platform for of the company. The End Point Platform Team is central to the success of the organisation and works with the global IT teams in Asia, Europe, MENA and North America to monitor and maintain infrastructure to ensure maximum uptime and service delivery to the business.

The Intune/Modern Desktop Engineer is responsible for supporting and applying specialist knowledge to the overall engineering and provisioning of solutions to the organisation’s end user devices to ensure services are secure and resilient, as well as providing the ability to enhance productivity and efficiency for our Global workforce. Innovation is key to this roll to ensure modern capabilities are considered and where necessary embedded within the organisation.

The Intune/Modern Desktop Team are the “technical owners” of the End Point Platform team and are responsible for the design, implementation and operation of the platform, this includes O365 products, desktop and laptop build, mobile device integration and the delivery of software and patches.

Responsibilities:

• Innovate and support the effective delivery and continuous evolution of the following components of the organization’s EndPoint Platforms:
o Corporate Build image and deployment process
o End User Device Patching
o Device Operating System
o Software/package delivery
o VPN client integration
o Microsoft M365
o Intune MDM
o Windows Autopilot
o Mobile integration
o BYOD integration
o AWS Workspaces
o End User Group Policies
o Meeting Room end point devices
• Ensuring the team accurately log, update and resolve all escalated Incidents, Service requests and Changes in the Service Desk system (JIRA).
• Ensuring controls across end points are effective, including resiliency, security and operational monitoring.
• Remain at the forefront of emerging end-user technologies, and proactively prepare to present them to the management team for discussion. Engage in identifying and discussing potential use cases for integrating these technologies within Marex.
• Create and maintain documentation for hardware and software configurations, issue resolutions, and standard operating procedures.
• Developing relationships with the business to ensure solutions are fit for purpose and licensed product functionality is being maximised across the organisation
• Ensuring Global standards are implemented and any exception requests managed
• Aligning working practices to ITIL framework where appropriate
• Working closely with other Technology departments to ensure smooth transition into production of new services.
• Manage and work closely with IT and Advocates on new systems/changes.
• Supports the management of relationships with vendors, coordinates renewals and identifies cost/value optimisation initiatives that meet the organisation’s objectives
• Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
• Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values
• At all times complying with the FCA’s and Local Regulator Code of Conduct

Competencies, Skills and Experience:

Competencies
• Resilient in a challenging, fast-paced environment
• Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness
• Ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility
• Report any breaches of policy to Compliance and/ or your supervisor as required
• Escalate risk events immediately
• Strong Oral and Written Communication Skills
• Motivational Skills
• Results-Oriented
• Strong analytical skills
• A collaborative team player, approachable, self-efficient and influences a positive work environment
• Demonstrates curiosity
• Ability to take a high level of responsibility in a fast pace and high-volume environment
• Excels at building relationships, networking and influencing others
• Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness
• Strong expertise in troubleshooting hardware, software, and network issues across various operating systems (Windows, macOS, iOS, Android).
• Knowledge of emerging technologies, industry trends, and a passion for staying up-to-date with advancements
• Proactive mindset with the ability to anticipate potential problems and propose proactive solutions.

Skills and Experience
• Previous experience of working in the Banking/Finance sector is essential
• Previous experience of working in the trading/exchange sector is highly desirable
• Microsoft 365 Certified Enterprise Administrator Expert
• Microsoft Certified Endpoint Manager
• +5 years Standard Microsoft Technologies – M365, Windows 10
• +5 years Microsoft Active Directory (DNS/DHCPs/GPOs etc.)
• MS Intune, Endpoint Central, LanSweeper, Mimecast, Atlassian
• Familiarity with endpoint security solutions, remote desktop tools, and mobile device management (MDM) platforms.
• Preferably degree educated in a BEng/BSc or equivalent
• Good written and oral communication skills
• Working knowledge of both Scrum and Kanban methodologies
• Working knowledge of ITSM/ITIL methodologies
• Excellent verbal and written communication skills
• Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.

Company Values:

Acting as a role model for the values of the Company:

Respect – Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly.

Integrity
– Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do – our clients expect this and we demand it of ourselves.

Collaborative
– We work in teams – open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do.

Developing our People
– Our people are the basis of our competitive advantage. We look to “grow our own” and make Marex the place ambitious, hardworking, talented people choose to build their careers.

Adaptable and Nimble
– Our size and flexibility is an advantage. We are big enough to support our client’s various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction.

Marex is fully committed to the elimination of unlawful or unfair discrimination and values the differences that a diverse workforce brings to the company.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by the law.

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Last updated on Sep 25, 2024