Customer Success Engineer

About The Role:

Our Customer Success Engineers (CSEs) play a pivotal role in driving customer success by providing expert technical guidance and support. The CSE ensures clients achieve their business objectives through effective use of the ThoughtSpot platform, fostering strong relationships and enhancing customer satisfaction and loyalty.

The CSE must understand client goals, provide tailored solutions, and maintain high standards of service. The ideal candidate thrives in a dynamic, fast-paced environment and enjoys collaborating with a passionate team.

What you'll do: 

• Serve as a trusted technical advisor to internal and customer teams, providing expert guidance on ThoughtSpot solutions and integration with modern data stack.
• Deliver comprehensive technical expertise, ensuring ThoughtSpot solutions meet client business objectives and BI/Analytics requirements.
• Consult customers on Thoughtspot’s latest and greatest capabilities, ensuring impactful adoption of new features 
• Design and optimize ThoughtSpot solutions for performance, scalability, and security.
• Advise clients on data quality, integration, and model requirements.
• Create and maintain ThoughtSpot artifacts (worksheets, searches, pinboards) to enhance the user experience.
• Collaborate with the Customer Center of Excellence and other teams to ensure seamless handoff and adoption of solutions.
• Coordinate with internal teams to prioritize and address customer product requests and defects.
• Conduct enablement sessions for customer resources on ThoughtSpot administration and best practices.
• Build and maintain strong relationships with client sponsors and stakeholders.

What you bring:  

• You are a “technologist” who can “talk to the business.”
• 5+ years of experience in technical account management, solutions consulting, or similar technical customer-facing roles.
• Proven experience managing complex data and analytics implementations.
• Strong technical knowledge in BI tools and data platforms (e.g., Tableau, Qlik, PowerBI, Snowflake, Redshift, Google BigQuery).
• Excellent communication and problem-solving skills.
• Ability to understand client objectives and translate them into effective technical solutions.
• Experience collaborating with Sales, Product Management, and Engineering teams.
• Hands-on experience with SQL and data modeling.
• Strong familiarity with cloud platforms (AWS, GCP, Microsoft Azure) and data transformation tools (Matillion, Fivetran, Talend).
• Hands-on experience with data warehousing ecosystems (e.g., data sources, ETL, data warehouse, data marts) and understanding of different types of schemas (OLTP vs. OLAP, snowflake, etc.).
• Bachelor’s degree in a relevant field.

What will set you apart:

• Familiarity with ETL tools (such as Alteryx, Datameer, Informatica, Talend, SSIS, DataStage, Kettle) is a plus.
• Knowledge and experience with deployment architectures on-premises and in cloud environments like AWS, Azure, and Google Cloud.
• Not afraid of travel and willing to build long-lasting personal relationships with our customers.
• Enjoy the start-up environment, and can wear your hat in any direction.
• Documentation and process-oriented; you want to help build the foundation for our technical account management team.
• Experience with programming and scripting languages (Python, JavaScript).
• Advanced certifications in relevant technologies and platforms.

Last updated on Aug 13, 2024