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Intake Office Coordinator

lisinskilaw · 30+ days ago
$48k+
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Full-time
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We are expanding! At Lisinski Law Firm, we fight to legalize the immigration status of people across the country by bringing a unique and compassionate approach to the law. We currently have ten offices across six states and continue to grow to reach our mission to change as many lives as possible! We love what we do and have an excellent culture of teamwork and human-first mentality. We are looking for a customer-focused Client Success Coordinator to join our team and help us continue to deliver the highest quality service to our clients. Come grow with us!

 

The Intake Office Coordinator values the importance of providing a red-carpet experience and demonstrates it with every client interaction. They are often client’s first impression with our firm.


Job Responsibilities

  • Provide the best client experience with a positive attitude during every client interaction.
  • Confirm upcoming appointments with clients
  • Organize daily calendar of scheduled clients  
  • Manage walk-in traffic with scheduled appointments
  • Capture monthly payments and initial payments
  • Manage clients’ fingerprints and outgoing FBI and FOIA requests (no specific prior experience required as we will train on these aspects)
  • Step in for intake interviews when walk in traffic is high or intake team needs support
  • Verify scheduled appointments in advance with clients by phone
  • Prepare and send welcome packets in a timely fashion
  • Maintain a professional and clean front lobby
  • Assist with filing, copying, other administrative tasks

Qualifications and Requirements

  • Must be bilingual in Spanish and English
  • 1-3 years’ experience in customer service
  • Proficient in Microsoft Office
  • Previous experience in a Law Firm a plus
  • Ruthless attention to detail
  • Excellent organizational skills
  • Strong verbal and written communication skills
  • Ability to work independently and proactively

Salary:  $19 - $21 / hour 

Last updated on Mar 16, 2024

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