Technical Implementation Specialist

As a Technical Implementation Specialist, you will lead professional services engagements with our clients and partners, including implementations, training, conversions, data setup and other billable services. Through needs assessment and detailed project planning, the Implementation Specialist will develop strong business partnerships with customers by functioning as a system expert, successfully onboarding clients and completing projects on-time and within budget.

 

ESSENTIAL RESPONSIBILITIES AND DUTIES:

 

•  Lead Technical implementation work which may include:

Provisioning new customer instances of LW software applications

Hosting setup including access and credentialing new customer users

Data transfers, exports and migrations

System integrations to third party APIs and software applications

Occasional technical troubleshooting alongside implementation teams and clients

• Implement a coordinated project plan to manage successful client implementations, conversions and other professional service engagements across the Lone Wolf platform suite
• Pre-Sales activities which may include technical specifications and defining work scope for custom and enterprise level customers
• Provide regular internal and external status updates highlighting accomplishments and risks
• Documentation of client build technical specifications
• Track project work to ensure implementations are progressing on-time and within budget
• Maintain a comprehensive understanding of in-progress product development, product vision and Lone Wolf direction
• Maintain a good knowledge of the real estate technology industry and trends

 

QUALIFICATIONS:

 

•  EDUCATION:  A diploma or degree in computer science or a related field

 

• EXPERIENCE:  1-3 years of experience in client services, training, or consulting

 

• LOCATION: Remote US and Canada

 

WHAT DO YOU NEED:

 

• Proven track record of technical aspects of the role as noted above
• Exceptional project planning skills and ability to multi-task
• Self-starter with ability to work remote under minimal to no supervision
• Proven ability to meet and exceed service standards and KPIs
• Demonstrated ability to successfully and independently manage multiple projects and resolve issues
• Excellent written and verbal communication skills; excellent presentation skills
• Outstanding customer relationship skills
• Experience working with Product and QA to troubleshoot, test and improve products
• Prior experience with real estate systems or related software/applications preferred

 

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Last updated on Mar 25, 2022