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Fraud Analyst

XE · 25 days ago
Remote
Negotiable
Full-time
Remote
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At XE, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile apps and over the phone. Last year we helped nearly 300 million people access information about the currencies that matter to them and over 350,000 people used us to send money overseas. Thousands of businesses relied on us for information about the currency markets, advice on managing their foreign exchange risk or trusted us with their business-critical international payments. At XE, we share the belief that behind every currency exchange, query or transaction is a person or business trying to accomplish something important, so we work together to develop new and better currency services that put our customers first. We are proud to be part of Euronet Worldwide (Nasdaq: EEFT), a global leader in processing secure electronic financial transactions. Under Euronet, we have brought together our three key brands – XE, HiFX and Ria Money Transfer – to become the business that XE is today.

The role will focus extensively on managing the fraud risk of the North American business as we rapidly expand the XE brand in North America and requires an Analyst who can enable us to transact with our clients safely, effectively, and efficiently.

This position in the Digital organization will be a key contributor in helping manage the North American online risk fraud and digital payments for Canada and US. This position requires a person who can roll up their sleeves and make things happen, has strong ACH risk experience in eCommerce / mCommerce environments, and / or has a successful track record in the Digital Payments and/or Online Financial Services environments (web, mobile) with a focus on enabling business and maximizing returns.

Our principles

  • AMBITION - We dream big, try things out and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery
  • RESPONSIBILITY - We get involved, bring our perspective and are always open to new ideas. We take personal responsibility
  • COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community

What You'll Do:

  • Analyze, research and review and decision transfer activity that includes transactions conducted via the ACH/EFT Network, Wire, BillPay and Debit/Credit Card with the goal of identification of potentially fraudulent transactions to reduce fraud loss
  • Monitor and review the fraud risk generated from various fraud prevention filters and solutions.
  • Analyze current fraud trends and provide input into rules and parameters.
  • Work closely with your Team and other Business Units including, but not limited to: Accounting, Compliance, Customer Service, Information Technology and Sales on fraud and payment related issues.
  • Process and resolve transaction disputes, chargebacks, and ACH returns.
  • Assist customer service representatives with questions or issues regarding potentially fraudulent orders.
  • Utilize various tools to gather, analyze, interpret data from several sources including transactions, authorizations, financial data, third party data providers and online methods and determine if suspicious and/or fraudulent transactions were intended or occurred.
  • Conduct follow-up research and reporting on fraudulent transactions.
  • Keep detailed records of suspicious activity, analyze trends, and communicate security threats to management.
  • Cancel fraudulent orders and serves as a point of contact between Business Unit.

Requirements

Who you are;

  • Bachelor's Degree required (Criminal Justice field is a plus) and a strong desire to build a career in the fraud industry.
  • Previous e-commerce fraud prevention, investigation or retail fraud prevention experience is a plus.
  • Certification (CAMS and/or CFE) is a considered an asset.
  • Excellent verbal and written communication skills
  • Must be able to meet strict deadlines.
  • Must possess strong internet research skills along with the ability to navigate multiple systems at once.
  • Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and Outlook
  • Persistent and results focused - must be able to deliver results in an environment which requires a high tolerance for ambiguity.
  • Extensive multi-tasking and prioritization skills - needs to excel in fast paced environment with frequently changing priorities.

Benefits

  • IMSS
  • INFONAVIT
  • 5% Food Vouchers
  • 15 vacation days per year
  • 30 Christmas bonus day per year
  • Growth within the company

We want Xe to be a great place to work and to ensure that our communities are represented across our workforce.  A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects. 

At Xe we are committed to making our recruitment practices barrier-free and as accessible as possible for everyone.  This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on recruitment@xe.com 

Last updated on Feb 2, 2024

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About the company

XE
XEXE is a leading currency exchange and money transfer platform that provides real-time exchange rates and easy international payments.

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