<p>Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Duty Operations Manager</p><p><strong>Be part of the movement – and play your part</strong></p><p><strong>About the role</strong></p><p>As part of the daily responsibilities, the individual ensures seamless communication and coordination with the Operations Manager and other relevant parties to manage delays, cancellations, and schedule changes. Additionally, they manage the allocation of passengers and freight to maximise vessel capacity and prepare the "voyage envelope" in compliance with MCA requirements and company policies. The role also involves maintaining confidentiality regarding passenger information and assisting the Operations Supervisor(s) with tasks such as compiling accurate statistics for timely submission to relevant stakeholders.</p><p>You will be responsible for-</p><ul> <li>Ensuring a positive travel experience for passengers whilst maintaining the smooth operation.</li> <li>Managing passenger allocations effectively and balancing with freight. </li> <li>Support operational planning by monitoring vessel capacity utilisation.</li> <li>Monitor and maintain the accuracy of operational systems, including check-in data and shipping manifests.</li> <li>Collaborate with local authorities, customs, and immigration to ensure efficient operational processes.</li> <li>Oversee the stowage and documentation of hazardous cargo, ensuring adherence to safety regulations.</li></ul><p><strong>About you</strong></p><p>The ideal candidate for this role must be a strong leader, able to manage their team of people, capable of making quick, effective decisions under pressure while maintaining composure and focus in high-stakes situations. With experience in passenger ferry, logistics, operations, or a fast-paced environment, they should possess a solid understanding of health and safety protocols. A proactive problem-solver, they will thrive on tackling challenges efficiently and managing shifting priorities during busy periods. Clear and confident communication is essential for liaising with teams, clients, and stakeholders effectively.</p><p>You should value collaboration while being capable of working independently when needed, bringing energy and motivation to keep the team inspired. The perfect candidate will align with the team’s dynamic, solution-oriented approach and embrace continuous improvement by streamlining operations and driving efficiency. They will take ownership of decisions and outcomes, ensuring high standards of work while inspiring trust and camaraderie within the team, balancing professionalism with a good sense of humour.</p><p>To succeed as a Duty Operations Manager, the candidate must effectively manage capacity to optimise vessel utilisation, where full training will be provided. Proficiency in Microsoft Office is essential to enable you to adapt to using Seabook and Phoenix systems for handling passenger and freight bookings. Have experience with handling customer accounts and MCA requirements ensuring accurate records and compliance with shipping manifests. A strong understanding of the IMDG code is crucial for safely managing hazardous cargo. </p><p>We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.</p><p><strong>Working at DFDS</strong></p><p>Join the movement and grow with us.</p><p>Be a valued member of a diverse team at DFDS and help drive change together.</p><p>While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.</p><p>Be a valued member of a diverse team at DFDS and help drive change together.</p><p><em>Please note - the recruitment process for this role will be subject to the impact of an ongoing TUPE consultation process.</em></p><p>Now about what we can give you. You’ll be able to access some fantastic benefits such as:</p><ul> <li>Contributory pension scheme</li> <li>Holiday Purchase Scheme</li> <li>Concessionary offering on our passenger ferry routes such as Portsmouth/ Poole / Jersey, Dover / France & Newcastle / Amsterdam</li> <li>Full employee assistance programme including:</li> <li>Proactive financial, emotional, mental, and physical health care support</li> <li>Huge range of retail discounts from high street and online retailers</li> <li>Access to an award-winning Wellbeing platform.</li> <li>Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.</li></ul><p><strong>Are we a match? Then what are you waiting for? Apply Now.</strong></p><p>If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.</p><p><strong>We look forward to hearing from you.</strong></p> •
Last updated on Feb 18, 2025