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Computer Printer Technician

crfamilyofcompanies · 16 days ago
$49k+
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Full-time
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Copper River Data Solutions is seeking a Computer Printer Technician to join our team in support of a new contract in Anchorage, Alaska.

The Computer Printer Technician will be responsible for installing, troubleshooting, and repairing multiple OEM Print Systems, printer hardware and maintain printer accessory inventory (ink cartridges, spare printers, etc.). They will work to resolve internal user problems and ensures correct operation of all customer print devices. Communicate consistently with customer to ensure that all services are performed with high degree of satisfaction.

Responsibilities (include but are not limited to):

  • Will maintain a parts inventory and logs all service/repair activity.
  • Manage the disposal and removal of MFD’s and/or relocation upon request.
  • Performs the pickup and delivery of toner for the Multifunctional Devices.
  • Provides first-level customer service to client.
  • Assist in the monthly device management to know where MFD’s and Printers are located, work with changed IP addresses. 
  • Skill Set for managing Customer reporting System ServiceNow
  • Responds to users' requests for assistance by phone and in person, handling routine questions about installation, operation, usage of Printer System and business applications on the devices.  May handle non-routine technical issues.
  • Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
  • Diagnoses hardware, software, and operator problems and takes remedial actions or recommends procedural changes.
  • Perform daily machine maintenance, coordinate trainings, and perform basic training if formal training has not been scheduled.

Requirements:

  • Experience:
    • Must have 1 year of applicable experience, unless MPS certification program is completed

About Copper River & The Native Village of Eyak:

Owned by the Native Village of Eyak (NVE), a federally recognized Alaska Native Tribe, the Copper River Family of Companies are a collection of entities that deliver a complementary set of solutions and services to support the diverse missions and requirements of our clients. Proud participants of the Small Business Administration’s (SBA) 8(a) Business Development Program since 2006, our companies consist of both current and graduation SBA 8(a) entities. It is our collective purpose to support the Tribe and diversify the NVE’s ability to facilitate economic advancement.

The income generated from our companies helps the Native Village of Eyak fund health and social services, economic development, natural resource/environmental education, jobs, job training, and other benefits to the NVE in a manner that is consistent with Alaskan Native cultural values and traditions.

Copper River’s Culture

The Copper River Family of Companies has a positive, supportive, and thriving culture. At the foundation of our culture is a focus on collaboration. No matter your role or which operating company you work for, we are ONE TEAM working toward the same goals for our customers and for our collective owner- The Native Village of Eyak. How we treat each other is just as important as the work we deliver.

Benefits

  • Comprehensive medical, dental, and vision coverage
  • Flexible Spending Account - healthcare and dependent care
  • Health Savings Account - high deductible medical plan
  • Retirement 401(k) with employer match
  • Open leave policy and paid holidays
  • Additional benefits including tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, regular associates at Copper River.

 

Disclaimer:

The Copper River Family of Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Last updated on Feb 5, 2024

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