Papara has been on a mission to create the best financial experience for its users. With over 20 million users, we are a leading fintech company based in Turkey. We provide fast, simple, affordable, and fun financial services. In short, we are the future of banking and finance.
We use design and technology to give our users the financial experience they deserve. Since we succeed nationally, we are now on a mission to bring our expertise to the global scale to make millions of transactions every day.
Papara offers you an opportunity to use the latest technologies to build scalable, high-performing financial services by using the latest technologies. You will work in a fast-paced environment and be part of a team that constantly develops and renews itself.
If you share that passion and believe in our mission, come and join us!
Who You Are?
- Graduated from a 4-year university program,
- Strong verbal and written communication skills,
- Advanced proficiency in MS Office programs,
- Able to work meticulously, attentively, and in a well-organized manner in a fast-paced work environment,
- Preferably fluent in English,
- Knowledgeable in call center dynamics and has at least 3 years of experience in team management,
- Possesses strategic thinking abilities, leadership skills, and a proven track record in managing teams,
- Highly skilled in data analysis and reporting,
- Highly motivated and willing to join a dynamic work environment,
- Target-oriented and able to work towards goals,
- Able to travel without restrictions,
- Available for office-based work and resides in Istanbul.
What You’ll Do?
- Track and analyze data from in-house and outsourced call center teams on a daily, weekly, and monthly basis, and develop and implement improvement action plans based on these analyses,
- Conduct regular visits to our external call center vendors,
- Monitor and improve the performance of the Team Leaders under your responsibility,
- Compare and report on the performance of our external call center vendors,
- Develop and monitor performance management models to enhance employee performance,
- Ensure accuracy in invoicing and compliance with contracts for our external call center vendors,
- Actively participate in call center recruitment processes,
- Monitor detailed KPIs in real-time within a horizontal organizational structure,
- Ensure the ongoing success of a competitive and goal-oriented call center operation,
- Remain accessible and ready to respond 24/7 in alarm situations,
- Work passionately and persistently towards achieving the company’s goals and vision,
- Generate new ideas to create a memorable call center experience.