Stuart is a sustainable 🌱 last-mile logistics company that connects retailers and e-merchants to a fleet of geolocalised couriers across several countries in Europe.
Our Mission 🚀
We are an impact-driven company that aims to build the future of logistics for a more sustainable world: shared, efficient and reliable. We are committed to creating a new standard for urban deliveries that meet today’s environmental and social challenges while offering a premium delivery experience blending speed, flexibility and convenience.
Our motto: “Make every delivery a moment all of us can truly celebrate!” More than 3000+ leading brands already partner with us across Restaurants, Grocery, Retail & Luxury, and eCommerce to deliver all types of goods at the tap of a button. Stuart is a highly diverse and inclusive company of 280+ employees with 90+ nationalities working across France 🇫🇷, Italy 🇮🇹, Poland 🇵🇱, Spain 🇪🇸 and the U.K. 🇬🇧
It’s the right moment and the right place for us to make an impact on millions of people, as home delivery services hit a record high. And guess what? You can help us fulfil our vision 🙌
The Quality team sits within the Global Courier Operations team (GCO). The Global Courier Operations mission is twofold, we: (1) ensure a fair exchange of value with all courier types; and (2) improve our core operations for Stuart and couriers. This can be from a cost, compliance, efficiency or courier behaviour and fraud point-of-view.
The Quality team covers: Mitigating courier fraud and incentivising high quality courier performance Maintaining adherence to compliance policies (C25) Work closely with business stakeholders and clients to manage escalations regarding couriers Acts as the Ops counterpart for Tech on new feature development that touch courier delivery processes and fraud-mitigation products.
This individual is a passionate critical thinker, inquisitive and action-oriented professional. They need to project manage complex projects in parallel (autonomously), coordinate across stakeholders to ensure their success and over-communicate developments and next focuses. They are also responsible for building, scaling and optimising operational processes to deliver global impact.
At Stuart, we believe that employees today want to evolve in collaborative, high-growth environments where they can demonstrate their abilities and thrive both professionally and personally. We are convinced that employees need to find alignment between their inner values and their company’s culture and mission to unlock their full potential. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact 🙌
Stuart is proud to be an equal opportunity workplace dedicated to promoting diversity. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status 💙
Please note: Our Talent Acquisition Team is international coming from across the world 🌍 We kindly ask you to please submit your CV and application in English so that it can be reviewed correctly (unless the job posting is in a language other than English). Thank you 🤗